CivicTrack

Plans and prices

Every plan, in full

On the record

311 requests

CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.civictrack.com · read 2 Oct 2026

Accessibility

CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.civictrack.com · read 2 Oct 2026

Case management

The case management tools centralize constituent requests, interaction histories, updates, and team follow-up.civictrack.com · read 2 Oct 2026

Communications

The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.civictrack.com · read 2 Oct 2026

Compliance and infrastructure

The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.civictrack.com · read 2 Oct 2026

Constituent profiles

Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.civictrack.com · read 2 Oct 2026

Deployment

The security page describes cloud and on-premise deployment options.civictrack.com · read 2 Oct 2026

Integrations

CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.civictrack.com · read 2 Oct 2026

Purpose

CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.civictrack.com · read 2 Oct 2026

Security

The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.civictrack.com · read 2 Oct 2026

Smart Replies

Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.civictrack.com · read 2 Oct 2026

Support and onboarding

CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.civictrack.com · read 2 Oct 2026

Who it serves

CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.civictrack.com · read 2 Oct 2026

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