CivicTrack
No phone app
5.5No. 14 of 27
in Public Sector CRM Software
in Public Sector CRM Software
- Recognised40% of the score20
- Phone app26% of the score0
- Documented20% of the score91
- Free plan14% of the score0
- Free plan
- No
- Paid plans from
- $39/mo
- Runs on
- Web
Summary
CivicTrack is ranked #14 of 27 in public sector CRM software on Samsung Mobile US Press. It runs on Web. There is no free plan. Paid plans start at $39/mo.
CivicTrack plans and pricing
All plansEssential $39/mo $39 per user/month Up to 10,000 records · Unlimited Storage · Plans starts with 3 seats · Core Features · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026
Professional $49/mo $49 per user/month Up to 50,000 records · Unlimited Storage · Plan starts 3 seats · Core Features · Smart Replies · Standard Email Campaigns · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026
Premium $74/mo $74 per user/month Up to 120,000 records · Unlimited Storage · Plan starts with 3 seats · All Features · Smart Replies · Unlimited Email Campaigns · Personal Training & Onboarding services · Dedicated Service & Support civictrack.com · 2 Oct 2026
Compared on public sector CRM software
- Free plan
- Nocivictrack.com
- Paid from
- $39/user/mocivictrack.com
- Case management
- Yescivictrack.com
- Constituent records
- Yescivictrack.com
- Outreach channels
- email_smscivictrack.com
- Deployment options
- hybridcivictrack.com
- Audit trails
- Yescivictrack.com
Facts
- Purpose
- CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.civictrack.com · 2 Oct 2026
- Constituent profiles
- Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.civictrack.com · 2 Oct 2026
- Smart Replies
- Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.civictrack.com · 2 Oct 2026
- Communications
- The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.civictrack.com · 2 Oct 2026
- 311 requests
- CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.civictrack.com · 2 Oct 2026
- Integrations
- CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.civictrack.com · 2 Oct 2026
- Security
- The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.civictrack.com · 2 Oct 2026
- Compliance and infrastructure
- The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.civictrack.com · 2 Oct 2026
- Deployment
- The security page describes cloud and on-premise deployment options.civictrack.com · 2 Oct 2026
- Accessibility
- CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.civictrack.com · 2 Oct 2026
- Support and onboarding
- CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.civictrack.com · 2 Oct 2026
- Who it serves
- CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.civictrack.com · 2 Oct 2026
Best CivicTrack alternatives
See all 12Ready311 No. 1 7.2 iPhone + Androidefficy Public Sector CRM No. 2 7.1 iPhone + Android€69/moNagrik Political Suite No. 3 7.1 iPhone + Android₹10,000/moeCasework No. 4 7.0 iPhone + Android£8.33/moSalesboom No. 5 6.9 iPhone + Android$16.67/moServiceNow Public Sector Digital Services No. 6 6.9 iPhone + Android
Where it ranks on Samsung Mobile US Press
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Sources
- civictrack.com· checked 2 Oct 2026
- civictrack.com/features-contact-management· checked 2 Oct 2026
- civictrack.com/smart-replies· checked 2 Oct 2026
- civictrack.com/constituent-communication-platform· checked 2 Oct 2026
- civictrack.com/311-request-management· checked 2 Oct 2026
- civictrack.com/security· checked 2 Oct 2026
- civictrack.com/city-manager· checked 2 Oct 2026
- civictrack.com/pricing· checked 2 Oct 2026