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Open Point
What it is
Open Point is a web platform combining community engagement with stakeholder relationship management. Its two products can operate independently or together. Community tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis identifies sentiment, themes, and patterns in feedback and other engagement data. Stakeholder management provides constituent profiles, search, email and SMS communications, task management, reports, importing, audit history, and an Outlook add-in. Listed integrations include Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, with API integration options also available. Organizations can configure custom data fields, workflows, and branding. Open Point describes use by government, utilities, transportation, energy, and infrastructure teams, and says the service is available in the United States, Canada, the United Kingdom, Australia, and New Zealand. Deployment is cloud-based. The company states ISO 27001 certification, a SOC 2 audit with no noted exceptions, and jurisdiction-based data residency.
For and against
For
- Community and stakeholder products
- AI feedback analysis
- Email and SMS outreach
- Configurable fields and workflows
- Multiple listed integrations
Against
- Pricing is customized on request
- Support channels limited to Site Admins
- Service availability listed for specific countries
The verdict
Open Point brings engagement and stakeholder records into one configurable cloud service. Organizations should confirm regional availability, support eligibility, and project-specific pricing before adoption.
Who it suits
Open Point suits public-sector and infrastructure organizations managing community feedback and stakeholder records. It is also relevant to teams needing configurable workflows, outreach, audit history, and geographic integrations.
Plans and prices
Customized quote
modular tools · requirements reviewed by solutions team
Read 21 Oct 2026 · openpoint.com
On the record
- Accessibility
- A March 2026 VPAT report evaluates Social Point against WCAG 2.0, 2.1, and 2.2 Levels A and AA, with Level AAA excluded.openpoint.com · read 21 Oct 2026
- AI analysis
- AI-assisted analysis processes open-text responses, consultation submissions, correspondence, meeting notes, and transcripts.openpoint.com · read 21 Oct 2026
- API authentication
- API requests require a valid Consultation Manager user and use tenant-specific OAuth2 credentials and scopes.help.consultationmanager.com · read 21 Oct 2026
- Audit history
- Audit history records changes to important stakeholder and project data.openpoint.com · read 21 Oct 2026
- Availability
- Open Point says it is currently available in the United States, Canada, the United Kingdom, Australia, and New Zealand.openpoint.com · read 8 Oct 2026
- Availability target
- The company targets 99.9% monthly uptime, excluding scheduled maintenance.openpoint.com · read 21 Oct 2026
- Communications
- The communications tool sends email and SMS and links those interactions to projects and stakeholder records.openpoint.com · read 21 Oct 2026
- Community engagement tools
- Community features include forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story collection, conversations, and forums.openpoint.com · read 21 Oct 2026
- Company founding
- LinkedIn lists Open Point as founded in 2005, while the company’s historical timeline says MySite was founded in 2003.au.linkedin.com · read 21 Oct 2026
- Company size and location
- LinkedIn describes Open Point as a privately held software-development company with 51–200 employees headquartered in Newstead, Queensland, Australia.au.linkedin.com · read 21 Oct 2026
- Cross-project analysis
- Users can compare themes, outcomes, and sentiment across projects, programs, regions, and time periods.openpoint.com · read 21 Oct 2026
- Custom data model
- The platform supports custom entities, fields, classifications, and data structures.openpoint.com · read 21 Oct 2026
- Customer footprint
- The company says more than 750 organizations use Open Point globally.openpoint.com · read 21 Oct 2026
- Customization
- The platform can be configured with custom data fields, workflows, and branding.openpoint.com · read 8 Oct 2026
- Dashboards
- Interactive dashboards provide filters and reporting views for exploring and sharing engagement data.openpoint.com · read 21 Oct 2026
- Data residency
- The company says customer data and backups are stored within the customer’s jurisdiction or the closest acceptable location, according to data residency requirements.openpoint.com · read 8 Oct 2026
- Documentation
- The help center includes getting-started, enterprise administration, communications, mobile, training, bulk tools, services, API, security, billing, release, and reporting sections.help.consultationmanager.com · read 21 Oct 2026
- Engagement tools
- Community engagement tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums.openpoint.com · read 8 Oct 2026
