GovXRM

Plans and prices

Every plan, in full

On the record

Automation

XRM Automate provides rules-based routing, SLA triggers, resident notifications, form pre-population, and license or permit renewal reminders.govxrm.com · read 30 Sep 2026

Case management

XRM Case supports configurable workflows, multi-department routing, SLA alerts, document management, e-signatures, and a full audit trail.govxrm.com · read 30 Sep 2026

Compliance alignment

The site says the platform is designed to meet IRS, CJIS, HIPAA, ITAR, Section 508, WCAG 2.1 AA, and CPRA requirements.govxrm.com · read 30 Sep 2026

Core modules

The platform has six capabilities: XRM Profile, XRM Case, XRM Portal, XRM Insight, XRM Connect, and XRM Automate.govxrm.com · read 30 Sep 2026

Deployment

GovXRM says most agencies can go live within 90 days, with a typical implementation timeline of 60–90 days.govxrm.com · read 30 Sep 2026

Identity and audit

Microsoft Entra ID single sign-on and a tamper-proof audit trail are included platform capabilities.govxrm.com · read 30 Sep 2026

Integrations

XRM Connect provides REST API access, legacy adapters for Accela and Tyler Munis, Esri ArcGIS integration, finance synchronization, and state data exchange connectors.govxrm.com · read 30 Sep 2026

Payment fee limit

Third-party payment processing, merchant acquiring, interchange, card-network, banking, chargeback, dispute, refund, payout, and processor fees are separate from GovXRM Payments licensing.govxrm.com · read 30 Sep 2026

Purpose

GovXRM is a constituent relationship platform for government that unifies resident relationships, cases, and services.govxrm.com · read 30 Sep 2026

Resident portal

XRM Portal is a branded, mobile-first self-service portal with support for the top 30 US languages, WCAG 2.1 AA accessibility, status tracking, e-signatures, and online payments.govxrm.com · read 30 Sep 2026

Security hosting

GovXRM is built on Microsoft Azure Government with US-only government data centers and FedRAMP High-aligned controls.govxrm.com · read 30 Sep 2026

Support response

The procurement team says requested documentation is sent to a work email within one business day.govxrm.com · read 30 Sep 2026

Target customers

The platform is designed for federal, state, county, city, township, tribal, and special-district governments.govxrm.com · read 30 Sep 2026

Unified profiles

XRM Profile provides a unified record for residents, businesses, and properties with cross-department linkage, identity verification, and deduplication.govxrm.com · read 30 Sep 2026

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