It suits customer and employee feedback programs across CX, product, support, and frontline teams.
Free trial From $99 a month AndroidiPhone & iPadWebAPISelf-hosted
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Best Feedback Analytics Software 2026
Facts read 24 Sep 2026 – 15 Oct 2026
Feedback analytics software helps teams interpret customer comments with sentiment analysis and theme detection. Compare tools by feedback sources, languages, integrations, exports and access options.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Zonka Feedback | It suits customer and employee feedback programs across CX, product, support, and frontline teams. | 5.5 | $99 a month | Free trial | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 02 Keatext | 4.5 | $550 a month | Free trial | Web | 5 Oct 2026 | |
| 03 Pisano | Pisano suits enterprises running customer or employee feedback programs across multiple channels. | 4.5 | $0.01 usage-based | — | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 04 Qualtrics | Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes. | 4.5 | $420 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 05 Verint Voice of the Customer | It suits organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels. | 4.2 | — | — | Android, iPhone & iPad, Web | 9 Oct 2026 |
| 06 feedback.tools | 4.1 | $35 a month, billed yearly | Free trial | Web, API | 11 Oct 2026 | |
| 07 Unwrap | 4.0 | $24,000 a year | Free trial | Web, API | 8 Oct 2026 | |
| 08 Clootrack | Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds. | 3.9 | — | Free trial | Web, API, Self-hosted | 3 Oct 2026 |
| 09 Kapiche | 3.7 | $2 a month | — | Web, API | 7 Oct 2026 | |
| 10 SentiSum | 3.7 | $100,000 a year | — | Web, API | 7 Oct 2026 |
This finder list puts newer releases before older ones, using figures the makers publish. It does not score the tools.
02
Keatext
Web Record4.5 Visit
03
Pisano
Pisano suits enterprises running customer or employee feedback programs across multiple channels.
AndroidiPhone & iPadWeb+2 Record4.5 Visit
04
Qualtrics
Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
API Record4.5 Visit
05
Verint Voice of the Customer
It suits organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels.
AndroidiPhone & iPadWeb Record4.2 Visit
8
Clootrack
WebAPISelf-hosted — Record3.9 Visit Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.
13
Chattermill
WebAPI — Record3.6 Visit Chattermill suits enterprise CX, product, insights, and customer support teams that need to analyze feedback from multiple channels.
14
Listen360
Web — Record3.5 Visit Listen360 is aimed at larger, multi-location organizations, including businesses in home services, fitness, wellness, and children’s services.
Before you choose
Compare plans and starting prices
Check for a free plan or a free trial before committing. Pricing models differ: feedback.tools lists a starting price of $35 per month with annual billing and a seven-day trial, while Keatext lists $550 per month with a 14-day trial.
Some makers give pricing on request. Kapiche lists a starting price of $1,060 per month, and SentiSum lists $100,000 per year.
Match the platform to your workflow
Platforms in this category include web, API, iOS, Android, self-hosted deployments and browser extensions. Confirm the access method your team needs before choosing a tool.
Chattermill and Enterpret list web and API access.
Check analysis coverage
Use the comparison fields to check sentiment analysis and theme detection support. Review the languages supported when feedback comes from more than one market.
Feedback sources are a separate comparison point, so confirm that a tool can collect the channels you plan to analyze.
Review integrations and exports
Native integrations can connect feedback work to other systems. Data export can help when you need to move findings into another workflow.
Check the listed integration and export details against your planned setup before selecting a tool.
Look at the maker information
Maker details can add context when comparing vendors. Listen360 lists Denver, Colorado as its headquarters location and 2008 as its founding year. Qualtrics lists Provo, Utah and Seattle, Washington, USA, with a 2002 founding year.
Questions
Do feedback analytics tools offer free plans?
A free plan is available from tools in this category. Datanautix Sarina, feedback.tools, Kapiche, Keatext, Pisano, PXP AI Text Analytics and SentiSum list no free plan.
Can I try a tool before paying?
Trial availability differs. Clootrack lists a free trial, feedback.tools lists a seven-day trial, and Keatext lists a 14-day trial.
What platforms do these tools support?
Category platform options are web, API, iOS, Android, self-hosted deployment and browser extension. Chattermill and Enterpret list web and API access.
How are the tools compared?
The comparison covers free plan, paid-from price, feedback sources, sentiment analysis, theme detection, languages supported, native integrations and data export.
Do vendors publish prices?
Pricing details differ. Chattermill, Clootrack, Datanautix Sarina, Enterpret, Pisano and PXP AI Text Analytics list pricing on request.
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