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On the recordRead 7 Oct 202613 facts
Kapiche
Plans and prices
Bronze
$2a month
50,000 rows per project · 10 fields per project · CX integration · 2 creator seats
Read 7 Oct 2026 · kapiche.com
Custom
Priced on request
Custom rows and fields per project · custom additional data sources and seats · unlimited viewer seats
Read 7 Oct 2026 · kapiche.com
Gold
Priced on request
250,000 rows per project · 30 fields per project · CX integration · 2 additional data sources
Read 7 Oct 2026 · kapiche.com
Silver
Priced on request
100,000 rows per project · 20 fields per project · CX integration · 1 additional data source
Read 7 Oct 2026 · kapiche.com
On the record
- AI assistant connection
- Kapiche offers an MCP server that lets compatible assistants query customer feedback, subject to site access and permissions.help.kapiche.com · read 7 Oct 2026
- AI enrichment
- Its AI enrichment automatically tags and classifies conversations by reason for contact, sentiment, escalation risk, and satisfaction signals.kapiche.com · read 7 Oct 2026
- Audience
- Kapiche describes its intended users as customer experience and customer support leaders, executives, and product teams.kapiche.com · read 7 Oct 2026
- Compliance
- Kapiche states that it has industry-specific compliance capabilities including HIPAA, PCI, and GDPR.kapiche.com · read 7 Oct 2026
- Data ingestion
- Kapiche supports project data uploaded from CSV or XLSX files as well as data brought in through integrations.help.kapiche.com · read 7 Oct 2026
- Integrations
- Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams.kapiche.com · read 7 Oct 2026
- Plan limits
- The pricing page lists project row and field limits, creator and explorer seat counts, and unlimited viewer seats for its fixed tiers.kapiche.com · read 7 Oct 2026
- Predictive insights
- Kapiche says it can identify at-risk customers and emerging issues from conversation patterns to predict churn.kapiche.com · read 7 Oct 2026
- Product
- Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence.kapiche.com · read 7 Oct 2026
- Quality assurance
- Kapiche's AI-powered QA scores conversations against custom quality frameworks and analyzes empathy, resolution, and compliance.kapiche.com · read 7 Oct 2026
- Security
- Kapiche says it encrypts data in transit and at rest and holds a SOC 2 Type II report that it provides under NDA on request.kapiche.com · read 7 Oct 2026
- Support
- Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting.help.kapiche.com · read 7 Oct 2026
