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On the recordRead 5 Oct 202613 facts
UserVoice
Raleigh, North Carolina, United States
Plans and prices
UserVoice
Priced on request
Price based on feedback volume · tools leveraged · integrations connected · no per-seat pricing
Read 5 Oct 2026 · uservoice.com
On the record
- AI analysis
- Its AI features include a feedback agent, themes and trends, idea insights, impact reports, urgency, and sentiment.uservoice.com · read 5 Oct 2026
- API
- The Admin API provides structured feedback data access for client applications, custom integrations, and data workflows.uservoice.com · read 5 Oct 2026
- Customer communication
- The platform supports internal roadmaps, public idea statuses, and one-to-one or one-to-many customer communications.uservoice.com · read 5 Oct 2026
- Data protection
- UserVoice states that data is encrypted at rest with at least AES-256 and in transit with at least TLS 1.3, and that systems are monitored 24/7.uservoice.com · read 5 Oct 2026
- Feedback capture
- The platform offers branded feedback portals, embedded feedback in authenticated product experiences, Chrome extension capture, Slack capture, CSV imports, and connected feedback sources.uservoice.com · read 5 Oct 2026
- Integrations
- Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat.uservoice.com · read 5 Oct 2026
- Notable limitation
- UserVoice says it has no free plan available.help.uservoice.com · read 5 Oct 2026
- Prioritization
- UserVoice ranks ideas using customer impact, revenue, demand, and other factors, and supports analysis by customer type, plan, or account.uservoice.com · read 5 Oct 2026
- Purpose
- UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed.uservoice.com · read 5 Oct 2026
- Security
- UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities.uservoice.com · read 5 Oct 2026
- Support and onboarding
- The company says onboarding is guided by a dedicated customer success manager and that ongoing Technical Success support covers troubleshooting, bug escalation, data imports, integrations, and training.uservoice.com · read 5 Oct 2026
- Who it serves
- UserVoice describes its platform as serving product, customer success, and revenue teams.uservoice.com · read 5 Oct 2026
