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On the recordRead 5 Oct 202613 facts
Unthread
Plans and prices
Pro
$75a month, billed yearly
Minimum 5 seats · Conversation tracking, SLAs and assignments · Slack Inbox and Broadcasts · Integrations & API
Read 5 Oct 2026 · unthread.io
Enterprise
Priced on request
AI automation builder · Self-learning documentation · Dedicated solutions engineer · Custom RBAC permissions
Read 5 Oct 2026 · unthread.io
On the record
- AI
- Its agentic AI answers questions, creates or updates documentation, and triggers automations from Slack and Teams.unthread.io · read 5 Oct 2026
- Channels
- The site lists Slack, Teams, email, web, and API as supported intake channels.unthread.io · read 5 Oct 2026
- Custom integrations
- Its integrations page says its API and webhook system can automate flows with any tool, and its AI builder can create workflows from plain English that users can inspect and edit.unthread.io · read 5 Oct 2026
- Data regions
- Unthread says it offers dedicated database instances in the United States, European Union, United Kingdom, Australia, and Canada.unthread.io · read 5 Oct 2026
- Integrations
- Unthread says it has 100+ native integrations and names Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, and SharePoint among them.unthread.io · read 5 Oct 2026
- IT service management
- The company says the product includes ITIL-ready CMDB, asset tracking, change management, problem management, CAB approvals, SLAs, knowledge, and omnichannel intake.unthread.io · read 5 Oct 2026
- Knowledge
- Unthread can use connected knowledge to answer requests and capture resolved conversations to propose or update documentation.unthread.io · read 5 Oct 2026
- Product
- Unthread describes itself as an AI-native helpdesk that turns Slack and Microsoft Teams conversations into trackable tickets, answers questions from connected knowledge, and runs support workflows across channels.unthread.io · read 5 Oct 2026
- Security compliance
- The security page states that Unthread is SOC 2 Type II certified and HIPAA compliant, with BAAs available.unthread.io · read 5 Oct 2026
- Security controls
- The security page lists SAML 2.0 SSO, SCIM provisioning, role-based access controls, TLS 1.3 encryption in transit, and AES-256 encryption at rest.unthread.io · read 5 Oct 2026
- Supported teams
- Unthread lists IT, HR, customer support, employee support, and RevOps teams as intended users.unthread.io · read 5 Oct 2026
- Ticketing
- It can track tickets from Slack or Microsoft Teams channels and create private tickets from support-bot direct messages.unthread.io · read 5 Oct 2026
- Trial and signup
- Plans include a 14-day free trial, and the site says Unthread does not offer self-serve signup; teams can request a demo to evaluate it.unthread.io · read 5 Oct 2026
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