Best Customer Journey Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 33 as of 4 October 2026, ahead of Dataroid and SAS Customer Intelligence 360. The best-ranked option with a free plan is Semrush. The lowest first paid tier on this page is Weberlo Customer Journey Analytics at $39/mo.
Customer journey analytics tools help examine activity across customer touchpoints and patterns over time. Compare channel coverage and journey mapping with cohort and retention analysis to see which questions an option can address. Data import sources, data export, and identity resolution are also useful points to weigh when considering how customer activity is brought together and analyzed. The comparison includes free-plan availability and paid-from pricing. Fullstory, Dataroid, and SAS Customer Intelligence 360 are among the entries. Consider which channels and kinds of analysis matter to your work, then compare the listed data capabilities and cost details to identify relevant options.
33 customer journey analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Fullstory iPhone + Android RecognisedPhone appDocumentedFree plan 7.8Free
- 2 Dataroid iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 3 SAS Customer Intelligence 360 iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 4 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$75/mo
- 5 Glassbox iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 6 Semrush No phone app RecognisedPhone appDocumentedFree plan 6.4Free
- 7 Journey Insight by Alterian No phone app RecognisedPhone appDocumentedFree plan 6.3$249/mo Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 8 Qualtrics No phone app RecognisedPhone appDocumentedFree plan 6.3$420/mo
- 9 Teradata VantageCloud No phone app RecognisedPhone appDocumentedFree plan 6.3Free
- 10 Contentsquare No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 11 Traceflow No phone app RecognisedPhone appDocumentedFree plan 6.2Free Channel coverage: cross-channelJourney mapping: YesIdentity resolution: Yes
- 12 Deep Stream Data No phone app RecognisedPhone appDocumentedFree plan 5.7 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 13 CallMiner Eureka No phone app RecognisedPhone appDocumentedFree plan 5.6
- 14 Talkdesk CX Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5$85/mo Channel coverage: omnichannelJourney mapping: Yes
- 15 Weberlo Customer Journey Analytics No phone app RecognisedPhone appDocumentedFree plan 5.5$39/mo Channel coverage: cross-channelJourney mapping: YesIdentity resolution: Yes
- 16 cxomni No phone app RecognisedPhone appDocumentedFree plan 5.4€2,000/mo
- 17 FoxMetrics No phone app RecognisedPhone appDocumentedFree plan 5.4 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 18 Joulica Customer Journey Analytics No phone app RecognisedPhone appDocumentedFree plan 5.4 Channel coverage: omnichannelJourney mapping: Yes
- 19 AuriQ CJ Path No phone app RecognisedPhone appDocumentedFree plan 5.3 Channel coverage: cross-channelJourney mapping: YesIdentity resolution: Yes
- 20 Woopra No phone app RecognisedPhone appDocumentedFree plan 5.3$999/mo
- 21 Zendesk Guide No phone app RecognisedPhone appDocumentedFree plan 5.3$55/mo
- 22 Adobe Customer Journey Analytics No phone app RecognisedPhone appDocumentedFree plan 5.2
- 23 Clayfin Channel Analytics No phone app RecognisedPhone appDocumentedFree plan 5.2 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 24 CSG Xponent No phone app RecognisedPhone appDocumentedFree plan 5.2 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 25 Engage Hub Journey Analytics & Insights No phone app RecognisedPhone appDocumentedFree plan 5.2 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer journey analytics software is ranked first on Samsung Mobile US Press?
Fullstory is ranked #1 of 33 with a score of 7.8. Dataroid is second and SAS Customer Intelligence 360 third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Weberlo Customer Journey Analytics has the lowest first paid tier we found: $39/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.