Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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Best Customer Journey Analytics Software 2026
Facts read 27 Sep 2026 – 21 Oct 2026
Customer journey analytics tools help examine activity across customer touchpoints and patterns over time. Compare channel coverage and journey mapping with cohort and retention analysis to see which questions an option can address. Data import sources, data export, and identity resolution are also useful points to weigh when considering how customer activity is brought together and analyzed. The comparison includes free-plan availability and paid-from pricing. Fullstory, Dataroid, and SAS Customer Intelligence 360 are among the entries. Consider which channels and kinds of analysis matter to your work, then compare the listed data capabilities and cost details to identify relevant options.
The standings: top 10
| Name | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|
| 01 Genesys Cloud CX | 6.0 | $75 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Zendesk Guide | 5.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 03 Contentsquare | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 14 Oct 2026 |
| 04 Fullstory | 5.6 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 05 Teradata VantageCloud | 5.6 | Free plan | Free plan | Web, Linux, API, Self-hosted | 2 Oct 2026 |
| 06 Semrush | 4.9 | $10 a month | Free plan | API | 27 Sep 2026 |
| 07 Journey Insight by Alterian | 4.8 | $249 a month | Free plan | Web | 29 Sep 2026 |
| 08 Quantum Metric | 4.5 | — | — | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 09 Weberlo Customer Journey Analytics | 4.5 | $39 a month | — | Web, API | 30 Sep 2026 |
| 10 AuriQ CJ Path | 4.4 | Free plan | Free plan | Web | 8 Oct 2026 |
02
Zendesk Guide
AndroidiPhone & iPadWeb+3 Record5.8 Visit
03
Contentsquare
AndroidiPhone & iPadWeb+2 Record5.7 Visit
04
Fullstory
Fullstory suits teams analyzing behavior across web and mobile products using replay, heatmaps, and journey analytics.
AndroidiPhone & iPadWeb+2 Record5.6 Visit
05
Teradata VantageCloud
WebLinuxAPI+1 Record5.6 Visit
7
Journey Insight by Alterian
Web $249 a month Record4.8 Visit It suits mid-market and enterprise teams looking for customer, competitor, and market insights.
8
Quantum Metric
AndroidiPhone & iPadWeb+2 — Record4.5 Visit Quantum Metric is aimed at enterprises deploying analytics across multiple digital properties, teams, and use cases.
11
Qualtrics
API $420 a month, billed yearly Record4.4 Visit Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
12
Adobe Customer Journey Analytics
WebWindowsMac+1 — Record4.3 Visit Adobe describes it for enterprise teams aligning marketing, product, and analytics around cross-channel customer data.
13
JourneyTrack
Web $3 a month, billed yearly Record4.3 Visit JourneyTrack suits enterprise teams coordinating customer experience decisions across multiple teams.
14
Glassbox
AndroidiPhone & iPadWeb+2 — Record4.2 Visit Glassbox is aimed at production operations, marketing or business, and product teams examining digital experiences.
15
Traceflow
WebAPI Free plan Record4.2 Visit Traceflow is aimed at sales, marketing, e-commerce, and SaaS teams that want to connect email activity with website journeys.
16
Dataroid
AndroidiPhone & iPadWeb+2 — Record4.1 Visit Dataroid is aimed at financial institutions and enterprises, including marketing, customer experience, product, and technology teams.
17
Medallia
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research.
18
SAS Customer Intelligence 360
AndroidiPhone & iPadWeb+1 — Record4.1 Visit The platform is intended for marketers, campaign developers, digital marketers, and customer-experience professionals.
21
Journey Analytics
WebAPI — Record3.9 Visit Journey Analytics suits sole proprietors, small and medium businesses, and executives in larger organizations who need cross-channel journey and contact analysis.
24
CallMiner Eureka
WebAPI — Record3.6 Visit Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.
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