Best Customer Journey Analytics Software in 2026
Updated
30 customer journey analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
30ranked
0free plans on this page
$55/molowest paid tier
4 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 26 CXMEngine No phone app RecognisedPhone appDocumentedFree plan 5.3 Channel coverage: omnichannelJourney mapping: YesIdentity resolution: Yes
- 27 JourneyTrack No phone app RecognisedPhone appDocumentedFree plan 5.1
- 28 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 5.0
- 29 Medallia No phone app RecognisedPhone appDocumentedFree plan 5.0
- 30 Zendesk Guide No phone app RecognisedPhone appDocumentedFree plan 4.9$55/mo
Compare all 5 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Channel coverage | Journey mapping |
|---|---|---|---|---|---|---|---|---|
| 26 | CXMEngine | 5.3 | No | — | No | — | omnichannel | Yes |
| 27 | JourneyTrack | 5.1 | No | — | No | — | — | — |
| 28 | Sprinklr Service | 5.0 | No | — | No | — | — | — |
| 29 | Medallia | 5.0 | No | — | — | — | — | — |
| 30 | Zendesk Guide | 4.9 | No | $55/mo | No | 55 /mo | — | — |
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