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JourneyTrack
What it is
JourneyTrack is a web platform for enterprise teams deciding which customer journey moments need attention, organizing work, and measuring whether changes achieve expected outcomes. It combines journey evidence, prioritization, governance, execution workflows, measurement, and downstream activation in a shared decision process. Teams can set role-based permissions and ownership, document decision rights, maintain evidence trails and auditability, and use shared standards and action plans. AI options include Journey AI, persona and workshop tools, insights, recommendations, storytelling, label assistance, and the Journi conversational agent. Step-level metrics and journey health scores help teams monitor journeys; the metrics page describes automatic updates through Medallia, Qualtrics, or Forsta. Integrations listed include Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana, and Snowflake, with some marked coming soon. Users can also attach or embed links to artifacts from Miro, Figma, Google Drive, Loom, and Airtable. Plans include email support, SOC 2 Type II and ISO 27001 certification, and multi-factor authentication. A 30-day trial is available; paid plans are listed from $3 a month, billed annually.
For and against
For
- Step-level metrics and journey health scores
- Governance includes ownership and evidence trails
- Optional AI features can be turned off
- Links to artifacts from familiar work tools
- Email support is listed on all plans
Against
- No ongoing free plan is listed
- Some integrations are marked coming soon
- Single sign-on is absent from two listed plans
- Map limit is three maps
The verdict
JourneyTrack brings customer journey decisions, governance, execution, and measurement together for enterprise teams. Its listed plans vary in workspace and support allowances, and the Decision Intelligence price is custom.
Who it suits
JourneyTrack suits enterprise teams coordinating customer experience decisions across multiple teams. It may fit organizations that need journey governance, prioritization, and outcome measurement in one workflow.
Plans and prices
Free Basic
3 journeys · 1 workspace · 3 editors · unlimited viewers
Read 5 Oct 2026 · journeytrack.io
Journey Mapping
20 journeys included · 3 workspaces · unlimited editors and viewers
Read 5 Oct 2026 · journeytrack.io
Journey Management
20 journeys included · 10 workspaces · unlimited editors and viewers
Read 5 Oct 2026 · journeytrack.io
Decision Intelligence for Customer Journeys
20 journeys included · unlimited workspaces · unlimited editors and viewers
Read 5 Oct 2026 · journeytrack.io
On the record
- AI features
- AI tools include Journey AI, persona and workshop tools, insights, recommendations, storytelling, label assistance, and the Journi conversational agent.journeytrack.io · read 5 Oct 2026
- AI privacy
- The product FAQ says customer data is not used to train JourneyTrack's AI models and that AI features are optional and can be turned off at the customer's request.journeytrack.io · read 5 Oct 2026
- Audience
- JourneyTrack describes its platform as built for enterprises and complex organizations coordinating customer experience decisions across teams.journeytrack.io · read 5 Oct 2026
- Connected artifacts
- Users can attach or embed links to artifacts from tools such as Miro, Figma, Google Drive, Loom, and Airtable in journeys.journeytrack.io · read 5 Oct 2026
- Governance
- Journey governance includes role-based permissions, journey ownership and decision rights, evidence trails, auditability, shared standards, and action plans.journeytrack.io · read 5 Oct 2026
- Integrations
- The integrations page lists connections including Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana, and Snowflake; some integrations are marked coming soon.journeytrack.io · read 5 Oct 2026
- Journey intelligence
- The platform brings journey evidence, governance and prioritization, execution workflow, measurement, and downstream activation into a decision pipeline.journeytrack.io · read 5 Oct 2026
- Metrics
- JourneyTrack supports step-level metrics and journey health scores, and its metrics page describes automatic metric updates through Medallia, Qualtrics, or Forsta.journeytrack.io · read 5 Oct 2026
- Product
- JourneyTrack is a governed intelligence platform that helps enterprise teams decide which customer journey moments to fix, prioritize work, and measure whether changes deliver expected outcomes.journeytrack.io · read 5 Oct 2026
- Security
- The pricing page lists SOC 2 Type II and ISO 27001 certification and multi-factor authentication across all four plans.journeytrack.io · read 5 Oct 2026
- Single sign-on
- Single sign-on is included in Journey Management and Decision Intelligence plans, and not listed for Free Basic or Journey Mapping.journeytrack.io · read 5 Oct 2026
- Support
- All plans list email support; Journey Management includes one hour per month of premium support and Decision Intelligence includes two hours per month.journeytrack.io · read 5 Oct 2026
