It suits small businesses that want to text customers from a business number, coordinate team messaging, or collect payments by SMS.
Free trial From $575 a month AndroidiPhone & iPadWebWindowsMacBrowser extension+1
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Best SMS Customer Service Software 2026
SMS customer service software is built for handling customer messages by text. Use this list to weigh plan types, trial offers, platform support and maker details.
This is a finder list, not a scored ranking. It presents figures the makers publish so you can check current terms before choosing.
02
Front
AndroidiPhone & iPadWeb+3 Record5.6 Visit
03
Heymarket
Heymarket suits teams that need shared customer messaging, campaign tools, or automated conversation handling.
AndroidiPhone & iPadWeb+2 Record5.2 Visit
04
Gorgias
Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
AndroidiPhone & iPadWeb+2 Record5.1 Visit
05
Salesmsg
Salesmsg suits sales, marketing, and support teams communicating with customers by text and phone.
AndroidiPhone & iPadWeb+2 Record5.0 Visit
6
GoTo Connect
AndroidiPhone & iPadWeb+2 — Record4.6 Visit GoTo Connect suits businesses needing cloud telephony across desktop, mobile, and web.
8
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
Before you choose
Compare plan types
Some entries include a free-plan option; check each listing for its specific terms. Paid plans are also available, so check the pricing model shown for the tool you are considering.
Paid pricing models appear for GoTo Connect, Heymarket, Kixie, Kustomer, Podium Aesthetics, Salesmsg, SimpleTexting, Textline and Text Request.
Check trial terms
Trial periods differ by tool. Heymarket, Salesmsg, SimpleTexting, Textline and Text Request show 14-day periods; Kixie shows seven days.
Review the listing for trial conditions before you start.
Match your platform
Across the listings, supported environments include web, iOS, Android, API, extensions and macOS. Confirm that the platform you need appears in the tool's details.
Read the published price
Published pricing varies. Annual-billed Heymarket plans begin at $49 per user monthly; Salesmsg starts at $25 per user monthly, SimpleTexting at $29 monthly, Textline at $149 monthly and Text Request at $59.99 monthly.
For GoTo Connect and Podium Aesthetics, the listings direct readers to request pricing.
Check maker details
Maker information can add context when you compare tools. Front lists San Francisco, California, as its headquarters and a 2013 founding year. Gorgias and Kustomer list 2015 as their founding year.
Questions
Is a free plan available?
Some entries include a free-plan option. Check the individual listing for its plan terms.
Which tools list a free trial?
Fourteen-day trials appear for Heymarket, Salesmsg, SimpleTexting, Textline and Text Request, while Kixie shows seven days.
What platforms do these tools support?
The listings cover web, iOS, Android, API, extensions and macOS.
Which tools show starting prices?
Starting prices are published for Heymarket, Salesmsg, SimpleTexting, Textline and Text Request. GoTo Connect and Podium Aesthetics direct users to request pricing.
Is pricing always shown?
No. Pricing details vary by tool, and certain listings say pricing is available on request.
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