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GoTo Connect
What it is
GoTo Connect is a paid, AI-powered cloud communications and unified communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony, meetings, messaging, softphone features, and SMS. Businesses can use multiple numbers, custom call routing, automatic attendants, call queues, and voicemail transcription through desktop and mobile apps. Phone System includes unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, video meetings for up to 250 participants, and 24/7 support. Customer Experience adds WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans provide AI summaries, reporting, contact-center dashboards, monitoring, coaching, and co-browsing. The AI Receptionist add-on answers calls, routes inquiries, captures caller details, and supports multiple languages with a customizable voice. Integrations include ServiceNow, Zendesk, Kommo CRM, and Pipedrive. Meetings can be joined in a browser without a download or account.
For and against
For
- Multiple business numbers and custom routing
- Desktop and mobile applications
- Video meetings for up to 250 participants
- 24/7 support included
- AI Receptionist offers multilingual support
Against
- Paid service with no free plan
- Pricing is provided on request
- Some plan features vary by region
- AI Receptionist is an add-on
The verdict
GoTo Connect combines business calling with meetings, messaging, customer channels, and contact-center options. Its tiered plans cover different communication needs, but buyers must request pricing and verify regional availability.
Who it suits
GoTo Connect suits businesses needing cloud telephony across desktop, mobile, and web. Its plans also target organizations needing customer channels, AI reception, or contact-center operations.
Plans and prices
Phone System
Free calls to 50 countries · Unlimited auto attendants and call queues · Video meetings up to 250 participants · 24/7 support
Read 12 Oct 2026 · goto.com
Customer Experience (CX)
WhatsApp, social, SMS campaigns, web chat, and surveys · Team inbox · AI call summaries and dashboards · ServiceNow and Zendesk integrations
Read 12 Oct 2026 · goto.com
CX Complete
100 AIR credits included · AI-driven call handling · WhatsApp, social, SMS campaigns, web chat, and surveys · Built-in webinar capabilities
Read 12 Oct 2026 · goto.com
Contact Center
AI chat analysis · Agent dashboard and integrated softphone · Priority routing · Agent monitoring, coaching, and co-browsing
Read 12 Oct 2026 · goto.com
Phone System + AI Receptionist
100 AIR credits included · 24/7 AI call answering · Intelligent call routing · Multilingual support
Read 12 Oct 2026 · goto.com
On the record
- AI receptionist
- The AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice.goto.com · read 12 Oct 2026
- Applications
- GoTo says its desktop app is available for Mac and Windows and that meetings can be joined from a browser without a download or account.goto.com · read 12 Oct 2026
- Auto attendant
- Yesgoto.com · read 21 Sep 2026
- Business numbers
- multiplegoto.com · read 21 Sep 2026
- Call handling
- The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries.goto.com · read 12 Oct 2026
- Call routing
- customgoto.com · read 21 Sep 2026
- Compliance
- GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications.goto.com · read 12 Oct 2026
- Customer channels
- The CX offerings include WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox.goto.com · read 12 Oct 2026
- Desktop and mobile apps
- Yesgoto.com · read 21 Sep 2026
- Integrations
- GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive.goto.com · read 12 Oct 2026
- Intended users
- GoTo describes Connect as serving small, midsized, distributed, and multi-location businesses, with offerings for industries including automotive, healthcare, retail, education, and manufacturing.goto.com · read 12 Oct 2026
- Meetings
- GoTo Connect plans include video meetings for up to 250 participants.goto.com · read 12 Oct 2026
- Phone system
- Its cloud phone system combines telephony with meeting and messaging capabilities, softphone features, and SMS.goto.com · read 12 Oct 2026
- Plan limits
- The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region.goto.com · read 12 Oct 2026
- Product
- GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses.goto.com · read 12 Oct 2026
- Security
- GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest.goto.com · read 12 Oct 2026
- Support
- GoTo says every Connect plan includes 24/7 support.goto.com · read 12 Oct 2026
- Voicemail transcription
- Yesgoto.com · read 21 Sep 2026
