Text Request

Text Request is business texting software that lets small businesses send messages from their business number. It supports SMS and MMS, two-way conversations, scheduled messages, reminders, and mass texting. Sequences can time messages around customer-relevant dates, while an SMS Chat website widget can start conversations and collect contact details for follow-up. Businesses can request and collect secure payments through SMS using their own processor or Text Request’s. The service offers an API, webhooks, and direct integrations with tools including HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. Access options include web, Android and iOS apps, Windows desktop, a Mac web app, and a Chrome extension. Mobile apps omit P2P messaging, reports, integrations, and custom merge messages. Pricing starts at $59.99/mo, with a 14-day trial. Trial messaging is restricted to the sales support number and a verified number; reviews, payments, integrations, and additional dashboards are excluded. Every plan includes in-house support.

Text Request combines business-number messaging, scheduled outreach, and SMS payment collection. Its trial and mobile-app limits are worth checking against a team’s needs.

It suits small businesses that want to text customers from a business number, coordinate team messaging, or collect payments by SMS. Businesses should note the mobile app omissions and trial restrictions.

Text Request is a business-number texting platform for small businesses and teams managing customer conversations together. It suits organizations that need a shared inbox plus scheduled outreach, date-based sequences, lead capture, or SMS payments. Its broad workflow coverage is compelling, but teams dependent on mobile-only work should account for the app’s omissions.

Overview

Text Request combines two-way SMS and MMS with shared team access, scheduling, reminders, mass texting, and inbound keywords. The result is a business communication hub rather than a personal texting replacement. A cloud-based design, redundant servers, encryption in transit and at rest, SSO, and MFA support security-conscious operations. Text Request says its service is SOC 2 Type 2 certified and reports more than 1 billion messages delivered, 60,000 active users, and 200 million people connected over SMS.

The company, founded in 2014 and headquartered in Chattanooga, Tennessee, includes ongoing support from an in-house Chattanooga team with every plan. HIPAA-compliant accounts are available for an additional $50 per month, which may matter to healthcare organizations but raises the effective cost.

Key features

Team messaging and automation

A shared inbox lets several people handle conversations from one business number, reducing handoffs between individual phones. Scheduled messages, reminders, and mass texting support planned outreach, while sequences send a series of messages around a customer-relevant date. Inbound keywords add a way to trigger or organize responses. These tools favor repeatable customer follow-up over occasional, one-person texting.

Website leads and SMS payments

The SMS Chat website widget starts a text conversation and gathers contact information for follow-up. Text Request can also request and collect secure payments by SMS, using either the business’s payment processor or Text Request’s. That combination extends the product from messaging into lead capture and transaction workflows.

Integrations and access

API access and webhooks support custom connections. Direct integrations include HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. Access spans Android and iOS apps, Windows desktop software, a Mac web app, a Chrome extension, and the web. The mobile app is materially narrower: it excludes P2P messaging, reports, integrations, and custom merge messages, so users needing those functions must work elsewhere.

Pricing

Text Request is paid, with pricing from $59.99 per month and a 14-day trial. There is no free plan. The trial permits texting only to Text Request’s sales-support number and the verified phone number; reviews, payments, integrations, and additional dashboards are unavailable, making it useful for checking basic sending rather than validating the full workflow.

All listed plans bill monthly. Basic is the entry point for a small operation, while Enterprise and the high-volume tiers are aimed at organizations sending tens or hundreds of thousands of messages. The lower tiers have fewer dashboards and higher overage rates; the mobile limitations apply regardless of plan.

Platforms

Text Request supports Android, iOS, Windows, macOS through its Mac web app, web access, a Chrome extension, and an API. That range accommodates desk-based teams and distributed staff, but the feature gap on mobile makes platform choice consequential.

Who it's for

Choose Text Request for a small business or service team that wants business-number conversations, shared handling, scheduled or date-driven campaigns, website lead capture, and SMS payment collection in one system. It is less suitable when staff must perform reporting, integrations, P2P messaging, or custom merge messaging exclusively from phones, or when a free plan is essential.

Pros and cons

• Pros: Shared inbox and business-number texting support coordinated customer service; sequences, scheduling, reminders, mass texting, and keywords cover recurring outreach; SMS Chat captures contacts; SMS payments extend conversations into collection; APIs, webhooks, and numerous direct integrations support connected workflows; security controls and optional HIPAA compliance address regulated use.
• Cons: There is no free plan, and the 14-day trial is heavily restricted; mobile apps omit P2P messaging, reports, integrations, and custom merge messages; dashboard counts and included texts vary by tier, with per-message overages; HIPAA compliance adds $50 per month.

Alternatives

For nonprofit-focused outreach, compare Nonprofit Text Messaging Software and Nonprofit Text-to-Give Software. For broader business comparisons, see Business Text Messaging Software and Business Texting Software.

• CallHub is worth considering if a free plan, free trial, and nonprofit-oriented outreach are priorities.
• Text-Em-All (formerly Call-Em-All) fits buyers wanting a free starting tier and straightforward broadcast testing.
• Sinch Engage suits teams comparing defined SMS and automation tiers without a free plan.
• TXTPass is an option for low-cost scheduled messages, keywords, templates, and campaigns.
• Beetexting is an alternative for teams seeking a monthly plan with included users and a number.
• Rally Corp Peer-to-Peer Texting is designed around explicit P2P texting plans.
• RumbleUp is another paid option for message-volume campaigns.
• Text In Church is tailored to church communication workflows.

Verdict

Text Request is a strong choice for small-business teams that need shared business texting plus scheduled sequences, lead capture, and SMS payments. Choose it for the breadth of its workflow and integration options; look elsewhere if a genuinely usable free trial, free plan, or complete mobile feature set is more important than consolidating those functions.