Textline
What it is
Textline is business texting software for customer support, sales, marketing and logistics teams. Its shared inbox brings live web chat, SMS and social media conversations together, while private notes and internal questions let colleagues coordinate around a conversation. Messaging tools include mass, two-way and group texting, SMS surveys, templates, scheduled messages and automations. Inbound messages can be assigned automatically, and triggers can run based on a time, date or keyword. Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier and Freshdesk. Textline lists web, Android, iOS, API and Chrome extension access; Essentials includes API and webhooks. It says data is encrypted in transit and at rest, traffic is monitored for security events, and its platform is SOC 2 certified and compliant with HIPAA and TCPA. HIPAA-compliant plans are available for an additional fee. Textline stores data in AWS. Plans are paid, from $149/mo, and a 14-day trial is listed; there is no free plan. Extra message credits cost $0.03 each and backup credits $0.04 each. Textline numbers do not provide voice functionality, though call forwarding can be set up.
For and against
For
- Shared inbox covers web chat, SMS and social media.
- Supports scheduled messages and keyword-based triggers.
- Lists Salesforce, HubSpot and Zendesk integrations.
- Data is encrypted in transit and at rest.
Against
- No free plan is listed.
- Additional message credits cost $0.03 each.
- Textline numbers do not provide voice functionality.
- HIPAA-compliant plans cost extra.
The verdict
Textline brings shared conversation handling, messaging automation and a broad integration list into one business texting service. Consider the paid-plan structure, message-credit charges and lack of number-based voice before choosing it.
Who it suits
Textline suits teams handling customer conversations across SMS, web chat and social channels, particularly those that need shared inbox coordination or automated message handling. Its listed integrations and mobile access may fit teams working across connected services and devices.
Plans and prices
Enterprise
Negotiable Agents and Included Message Credits · HIPAA-compliant plans available for an additional fee
Read 2 Oct 2026 · textline.com
Essentials
600 minimum Included Message Credits per month · 3 Agents included · 3-year conversation history · HIPAA-compliant plans available for an additional fee
Read 2 Oct 2026 · textline.com
Pro
2,000 minimum Included Message Credits per month · 5 Agents included · unlimited conversation history · HIPAA-compliant plans available for an additional fee
Read 2 Oct 2026 · textline.com
On the record
- API
- The Essentials plan includes API and webhooks.textline.com · read 2 Oct 2026
- Automation
- Textline supports auto-assignment of inbound messages and automated triggers based on time, date, or keyword.textline.com · read 2 Oct 2026
- Compliance
- Textline states that its platform is SOC 2 certified and compliant with HIPAA and TCPA regulations; HIPAA-compliant plans are available for an additional fee.textline.com · read 2 Oct 2026
- Data location
- Textline says it stores its data in AWS.textline.com · read 2 Oct 2026
- Free account
- The site invites users to create a free account with no credit card required, but its pricing page lists three paid plan tiers and does not state a free plan or trial duration.textline.com · read 2 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk.textline.com · read 2 Oct 2026
- Messaging costs
- Additional message credits cost $0.03 each, and backup message credits cost $0.04 each.textline.com · read 2 Oct 2026
- Messaging features
- The product lists mass texting, two-way texting, group texting, SMS surveys, templates, scheduled messages, and automations.textline.com · read 2 Oct 2026
- Mobile and browser access
- Textline lists a mobile companion app and Chrome extension among its product offerings.textline.com · read 2 Oct 2026
- Number registration limit
- The pricing FAQ says a $15 monthly campaign fee applies when using a 10DLC number, while toll-free numbers currently have no monthly registration fee.textline.com · read 2 Oct 2026
- Product
- Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams.textline.com · read 2 Oct 2026
- Security
- Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events.textline.com · read 2 Oct 2026
- Shared inbox
- The Textline inbox can manage conversations via live web chat, SMS, and social media.textline.com · read 2 Oct 2026
- Team tools
- Users can leave private notes or ask internal team questions within text conversations.textline.com · read 2 Oct 2026
- Voice limitation
- Textline says its numbers do not provide voice functionality, though call forwarding can be set up.textline.com · read 2 Oct 2026
