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Heymarket
San Francisco, California, United States
What it is
Heymarket gives businesses shared inboxes for SMS, email, and messaging apps, so teams can manage customer conversations together from desktop or mobile. Team members can read and answer texts and emails in centralized inboxes. Automations can use keywords, timing, or message sentiment to send replies, assign chats, or add contacts to campaigns. Campaign tools include scheduled texts, drip campaigns, SMS templates, and custom fields. AI agents can answer FAQs from an approved knowledge base, schedule appointments, and extract lead details for CRM syncing. The Chrome Extension can text numbers found on webpages or in a CRM. Listed integrations include Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. Plans start at $49/user/mo (annual), and a 14-day trial is offered; there is no free plan. Standard requires at least two users and excludes group messaging, call forwarding, and some channels available on higher tiers. Pricing lists 1,000 monthly message credits at $0.03 per credit; longer texts consume multiple credits.
For and against
For
- Shared inboxes centralize texts and emails
- Automations can route or answer conversations
- AI agents handle FAQs and appointment scheduling
- Integrations include Salesforce and HubSpot
Against
- No free plan; a 14-day trial is offered
- Standard requires at least two users
- Standard excludes group messaging and several channels
- Longer texts consume multiple message credits
The verdict
Heymarket combines shared inboxes with campaign, automation, and AI tools for customer conversations. Consider the Standard plan's user minimum, channel exclusions, and per-credit messaging terms when choosing a plan.
Who it suits
Heymarket suits teams that need shared customer messaging, campaign tools, or automated conversation handling. Its listed platforms include Android, iOS, web, API, and a browser extension.
Plans and prices
Standard
2-way messaging · shared inbox · unlimited contacts · templates and tags
Read 30 Sep 2026 · heymarket.com
Plus
Standard features · lists and campaigns · automations · advanced reporting and analytics
Read 30 Sep 2026 · heymarket.com
Pro
Plus features · AI Advanced · API access · advanced administration and security
Read 30 Sep 2026 · heymarket.com
Enterprise
Pro features · custom users · custom feature configuration · white-glove onboarding
Read 30 Sep 2026 · heymarket.com
On the record
- AI agents
- Its AI agents answer FAQs from an approved knowledge base, schedule appointments, and extract lead information for CRM syncing.heymarket.com · read 30 Sep 2026
- Automation
- Automations can send messages based on keywords, timing, or message sentiment and can reply, assign chats, or enroll contacts in a campaign.heymarket.com · read 30 Sep 2026
- Browser extension
- The Heymarket Chrome Extension can text any number found on a web page or in a CRM.heymarket.com · read 30 Sep 2026
- Company
- Heymarket says it was founded by the team behind the online project management application Manymoon; the page does not give a founding year or headquarters.heymarket.com · read 30 Sep 2026
- Compliance
- The homepage describes the platform as SOC 2 Type 2, TCPA, and HIPAA compliant.heymarket.com · read 30 Sep 2026
- Encryption
- Heymarket says messages are encrypted at rest and in transit between its servers and apps.heymarket.com · read 30 Sep 2026
- Free trial
- The signup page offers a free trial with no credit card required, but does not state its duration.heymarket.com · read 30 Sep 2026
- Integrations
- The integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio.heymarket.com · read 30 Sep 2026
- Marketing
- Campaigns support scheduled texts, drip campaigns, SMS templates, and personalized custom fields.heymarket.com · read 30 Sep 2026
- Messaging
- Team members can read and respond to texts and emails from centralized inboxes on desktop or mobile phones.heymarket.com · read 30 Sep 2026
- Messaging credits
- Pricing lists 1,000 credits per month at $0.03 per message credit, with one SMS credit covering 160 characters and longer texts using multiple credits.heymarket.com · read 30 Sep 2026
- Plan limits
- Standard excludes group messaging, call forwarding, and several channels including email, Facebook Messenger, and Apple Messages for Business; these are listed on higher tiers.heymarket.com · read 30 Sep 2026
- Product
- Heymarket provides shared inboxes for business SMS, email, and messaging apps so teams can manage customer conversations together.heymarket.com · read 30 Sep 2026
- Security
- The platform describes SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention controls.heymarket.com · read 30 Sep 2026
- Support
- The site lists email support and describes priority support services as an Enterprise plan inclusion.heymarket.com · read 30 Sep 2026
