iTop
Échirolles, France
What it is
iTop is an open-source IT service management platform centered on service management and a configuration management database. Its service catalog connects incident, request, problem and change processes and supports SLA calculation. A web portal lets users submit requests, follow progress and send updates in real time. The CMDB handles configurable items, synchronization, impact analysis, audits and asset management. iTop Designer provides a low-code graphical interface for changing workflows, attributes, menus and other elements. Integrations include a REST API, webhooks and collectors or integrations for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. Listed controls include role-based permissions, SSO, MFA, brute-force protection and department data silos. The Community offer costs nothing and is listed for on-premise use. Atelier and Forge offers have unlisted prices and SaaS or on-premise availability. Combodo describes long- and short-term release lifecycles and a public vulnerability process.
For and against
For
- Open-source ITSM and CMDB platform
- SLA calculation support
- Low-code workflow customization
- REST API and webhooks
- Free Community offer
Against
- Advanced features may be optional
- Atelier and Forge prices are unlisted
- Community offer is on-premise
The verdict
iTop brings service workflows, CMDB functions, integrations and configurable administration together. Review which features belong to each offer before selecting a deployment.
Who it suits
iTop suits organizations seeking service management and CMDB capabilities across web, Windows, Linux, API or self-hosted environments. Combodo presents it for businesses from startups through global organizations.
Plans and prices
iTop Community
up to 10 agents · standard service management · SaaS and on-premise availability
Read 15 Oct 2026 · combodo.com
Community
Community offer · on-premise availability listed
Read 5 Oct 2026 · combodo.com
iTop Atelier
operational service management · SaaS and on-premise availability · support and upgrade assistance
Read 15 Oct 2026 · combodo.com
iTop Forge
from 50 agents · industrial service management · SaaS and on-premise availability · customized solution and expert support
Read 15 Oct 2026 · combodo.com
Atelier
Operational service management · Bronze or Silver service level · SaaS and on-premise availability listed
Read 5 Oct 2026 · combodo.com
Forge
Industrial service management · Silver or Gold service level · SaaS and on-premise availability listed
Read 5 Oct 2026 · combodo.com
On the record
- CMDB
- The CMDB supports configurable classes, relationship and dependency mapping, impact analysis, audits, license and warranty tracking and asset records.combodo.com · read 15 Oct 2026
- Company customer and community claims
- Combodo states that more than 3,800 companies use iTop and that its community exceeds 10,000 members.combodo.com · read 15 Oct 2026
- Company founding
- Combodo says it was founded in Grenoble, France in 2010 by Erwan Taloc, Denis Flaven and Romain Quetiez.combodo.com · read 15 Oct 2026
- Company headquarters and size
- LinkedIn lists iTop by Combodo as privately held, headquartered in Échirolles, Auvergne-Rhône-Alpes, with 11–50 employees and a 2010 founding year.linkedin.com · read 15 Oct 2026
- Current PHP requirement
- The current development composer definition requires PHP 8.2 or newer and below 8.5, plus extensions including ctype, DOM, GD, iconv, JSON, mysqli and SOAP.github.com · read 15 Oct 2026
- Customization
- iTop Designer offers drag-and-drop low-code changes to workflows, attributes and menus, while developers can extend behavior with PHP methods.combodo.com · read 15 Oct 2026
- Documentation and community
- Official resources include iTop Hub documentation, a public GitHub repository, extension store, forums and customer support services.combodo.com · read 15 Oct 2026
- Incident and request management
- Users can submit and track requests through a portal, while approval rules, impact and urgency prioritization, attachments and predefined replies support ticket handling.combodo.com · read 15 Oct 2026
- Integrations
- Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible.combodo.com · read 15 Oct 2026
- Intended users
- Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations.combodo.com · read 5 Oct 2026
- License
- The public iTop repository is licensed under AGPL-3.0.github.com · read 15 Oct 2026
- Limit: bugs and performance
- A Capterra reviewer reports minor bugs, while a SourceForge forum thread documents reports of very slow portal requests in an iTop instance.sourceforge.net · read 15 Oct 2026
- Limit: deployment and configuration
- Multiple G2 reviewers report that deployment, configuration and customization are difficult and require a learning curve.g2.com · read 15 Oct 2026
- Limit: support and documentation
- Reviewers cite limited support, a hard-to-search English forum and insufficient integration guidance or community resources.capterra.com · read 15 Oct 2026
- Monitoring and reporting
- iTop provides SLA reports, downtime and team metrics, configurable dashboards, notifications and CSV, Excel or PDF exports.combodo.com · read 15 Oct 2026
- Notable limits
- The offers page lists advanced service management features as optional and identifies some industrialized service management features separately from standard features.combodo.com · read 5 Oct 2026
- Praise: core ITSM coverage
- Capterra reviewers describe the CMDB as customizable and the product as useful for incidents, requests, changes and self-service workflows.capterra.com · read 15 Oct 2026
- Praise: value and flexibility
- G2 reviewers repeatedly praise the free or low-cost offering, ITIL compatibility, ticketing, CMDB coverage, flexibility and dashboard/report customization.g2.com · read 15 Oct 2026
