HelpSpot

Plans and prices

Every plan, in full

On the record

Included agent seats

3helpspot.com · read 20 Sep 2026

AI features

AI Composer can draft, rephrase, translate, and summarize responses, and AI can suggest categorization and replies.helpspot.com · read 15 Oct 2026

API access

Yeshelpspot.com · read 20 Sep 2026

API formats

The documented web-services API uses HTTP and can return XML, JSON, or PHP responses through public and private interfaces.support.helpspot.com · read 15 Oct 2026

Authentication

Supported authentication includes built-in credentials with optional 2FA, SAML 2.0 SSO, Active Directory, and LDAP.helpspot.com · read 15 Oct 2026

Automation

Automation rules can route tickets, send replies, escalate requests, and trigger external actions.helpspot.com · read 15 Oct 2026

Customer portal

Customers can submit requests, read knowledge-base content, and check request status through a portal.helpspot.com · read 15 Oct 2026

Documentation

The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes.support.helpspot.com · read 15 Oct 2026

Funding and ownership

UserScape says it has taken no venture funding, is customer-funded, privately held, and profitable since 2005.userscape.com · read 15 Oct 2026

Help center

Yeshelpspot.com · read 20 Sep 2026

HTTP API

The API supports CRUD operations for requests, users, categories, custom fields, and other HelpSpot resources.helpspot.com · read 15 Oct 2026

Integrations

Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets.helpspot.com · read 15 Oct 2026

Knowledge base

Its knowledge base organizes content into books, chapters, and pages, with public or private publishing.helpspot.com · read 15 Oct 2026

Licence

HelpSpot is proprietary commercial software; redistribution, modification, reverse engineering, and derivative works are restricted by its licence.helpspot.com · read 15 Oct 2026

Limit: Android app

Google Play reviewers report difficulty loading embedded images, awkward ticket scrolling, and signature formatting limitations.play.google.com · read 15 Oct 2026

Limit: customization and complexity

GetApp reviews mention limited customization, occasional internal errors, fewer integrations than fuller-featured alternatives, and complex settings for everyday users.getapp.co.uk · read 15 Oct 2026

Limit: iOS app reliability

An Apple reviewer says the mobile app frequently fails to retrieve requests even though the browser interface works well.apps.apple.com · read 15 Oct 2026

Limit: performance and attachments

Individual G2 reviews report occasional freezing, delayed updates, and attachment-size problems that can cause lost unsaved work.g2.com · read 15 Oct 2026

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