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UniDesk
What it is
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in one workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. Its AI can classify tickets, add device context, suggest routing, draft replies, and perform supported admin actions. Autonomous sending and resolution are off until enabled. It can search approved company knowledge using keyword and semantic matching, prioritize published runbooks, and guide requesters through eligible low-risk steps when enabled.
Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. UniDesk states that it has SOC 2 Type II, redacts PII before LLM calls, and encrypts data at rest with AES-256 and in transit with TLS 1.3. EU data residency is available on Business and Enterprise plans. Starter costs $249 a month, billed monthly, and includes 300 AI actions per month and 150 assets. A 14-day free trial is listed.
For and against
For
- AI can classify, route, and draft ticket replies.
- Supports Slack, email, Teams, portal, API, and webhooks.
- Syncs with more than 80 other systems.
- Unlimited admins and staff on listed plans.
- 14-day free trial.
Against
- Voice and phone ticket intake is marked beta.
- Starter is $249 a month, billed monthly.
- AI actions and asset capacities vary by plan.
The verdict
UniDesk brings ticketing, asset inventory, remote management, and AI features into one workspace, with safeguards and multiple intake channels. Review the plan-specific AI action and asset capacities, and note that voice and phone intake is beta.
Who it suits
UniDesk is aimed at internal IT teams and managed service providers managing support across multiple client companies. Its workspace and mobile access may suit teams that need ticketing, asset management, and remote device tools together.
Plans and prices
Starter
300 AI actions / mo · 150 assets · Knowledge base · Unlimited admins & staff
Read 21 Oct 2026 · myunidesk.org
Growth
1,500 AI actions / mo · 600 assets · Custom reports · Custom workflows
Read 21 Oct 2026 · myunidesk.org
Scale
5,000 AI actions / mo · 2,000 assets · Advanced workflow builder · Gamification
Read 21 Oct 2026 · myunidesk.org
Done for You Launch
One workspace · One migration source · Up to 3 integrations · 30 days of support
Read 21 Oct 2026 · myunidesk.org
On the record
- Admin actions
- The ticketing workflow can run actions such as password resets, certificate pushes, account unlocking and seat deprovisioning with an audit trail.myunidesk.org · read 21 Oct 2026
- AI privacy
- The ticketing page says customer data is not used to train shared models and that personally identifiable information is redacted before LLM calls.myunidesk.org · read 21 Oct 2026
- AI ticket handling
- The AI can classify tickets, attach device context, suggest routing, draft replies, and run supported admin actions; autonomous sending and resolution are off until enabled.myunidesk.org · read 11 Oct 2026
- AI ticketing
- Its agent classifies ticket category, priority and intent, attaches device context, routes requests and drafts replies for human review.myunidesk.org · read 21 Oct 2026
- API and extensibility
- REST API and webhooks are public intake options for monitoring alerts, Datadog, Sentry and custom systems, while the site does not publish SDKs or detailed API documentation.myunidesk.org · read 21 Oct 2026
- Apple app capabilities
- The iPhone listing describes ticket response, SLA tracking, asset inventory, barcode and QR scanning, ownership history and AI-assisted support.apps.apple.com · read 21 Oct 2026
- Apple app publisher
- The App Store listing identifies Sean Scott as developer and shows copyright UniDesk Inc. 2026.apps.apple.com · read 21 Oct 2026
- Asset integrations
- The asset service names Jamf, Microsoft Intune, Kandji, Okta, Google Workspace and roughly 80 other systems as data sources.myunidesk.org · read 21 Oct 2026
- Asset management
- Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history.myunidesk.org · read 21 Oct 2026
- Encryption and residency
- The asset management page states customer data is encrypted at rest with AES-256 and in transit with TLS 1.3; the ticketing page says EU data residency is available on Business and Enterprise plans.myunidesk.org · read 11 Oct 2026
- EU residency
- EU data residency is offered on Business and Enterprise plans.myunidesk.org · read 21 Oct 2026
- Implementation limitation
- Custom code, unsupported integrations, extra migration sources, data cleanup and major process redesign require separate quotes.myunidesk.org · read 21 Oct 2026
- Implementation service
- The Done for You service includes workspace configuration, one-source migration, up to three supported integrations, two training sessions and 30 days of remote support.myunidesk.org · read 21 Oct 2026
- Integrations
- The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems.myunidesk.org · read 11 Oct 2026
- Intended users
- The product is described as being for internal IT teams and managed service providers supporting multiple client companies.myunidesk.org · read 11 Oct 2026
- Knowledge and runbooks
- UniDesk searches approved company knowledge using keyword and semantic matching, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled.myunidesk.org · read 11 Oct 2026
- Knowledge retrieval
- UniDesk uses retrieval-augmented generation with keyword and semantic search over approved documents, structured knowledge and published runbooks.myunidesk.org · read 21 Oct 2026
- Limit: layering complexity
- TrustRadius reviewers of the discontinued product reported application compatibility problems, limits on layer combinations and extra work when layers were tied to different operating-system images.trustradius.com · read 21 Oct 2026
