Zendesk Employee Service

iPhone + Android

8.5No. 3 of 21
in AI IT Service Desk Software

Recognised40% of the score86
Phone app26% of the score100
Documented20% of the score85
Free plan14% of the score0

Free plan: Trial only
Paid plans from: $29/mo
Runs on: Android, api, iPhone, Web

Summary

Zendesk Employee Service is ranked #3 of 21 in AI IT service desk software on Samsung Mobile US Press. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $29/mo.

Zendesk Employee Service plans and pricing

All plans

Suite Enterprise Not published Sandbox environment · Custom agent roles · Customizable reporting · Audit logs · Department spaces zendesk.com · 20 Sept 2026

Suite Team $29/mo paid yearly; per agent/month AI Agents · Knowledge Base · Action Builder · Email support · Prebuilt analytics dashboards zendesk.com · 29 Sept 2026

Suite Growth $59/mo paid yearly; per agent/month Suite Team features · IT Asset Management · Service catalog · Self-service employee portal · Tasks & approvals · SLA zendesk.com · 29 Sept 2026

Suite Professional $99/mo paid yearly; per agent/month Suite Growth features · Admin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing zendesk.com · 29 Sept 2026

Suite Enterprise + Copilot Not published Contact Sales Suite Professional features · Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment zendesk.com · 29 Sept 2026

Compared on AI IT service desk software

Free plan: Nozendesk.com
AI ticket triage: Yeszendesk.com
AI knowledge answers: Yeszendesk.com
Employee service portal: Yeszendesk.com
Workflow approvals: Yeszendesk.com
SLA management: Yeszendesk.com
IT asset management: Yeszendesk.com
Request channels: email, help center, web and mobile messaging, social messaging, voice, text, live chat, web widget, mobile SDK, APIzendesk.com

Facts

Purpose: Zendesk for Employee Service is an AI-powered platform for internal support across IT, HR, and other employee-facing teams.zendesk.com · 29 Sept 2026
IT service: The IT service offering combines request and incident management, knowledge, and assets in one workspace.zendesk.com · 29 Sept 2026
HR workflows: The HR service offering supports onboarding, offboarding, approvals, and life-event management with automated workflows.zendesk.com · 29 Sept 2026
AI automation: AI agents can handle routine, multi-step employee requests using organizational workflows and policies.zendesk.com · 29 Sept 2026
Knowledge access: AI agents can connect to Google Drive, SharePoint, and Confluence without moving or copying source information.zendesk.com · 29 Sept 2026
Permission controls: AI agents can use existing identity-provider permissions, including Okta or Active Directory, so employees see only authorized information.zendesk.com · 29 Sept 2026
Employee channels: Employees can use AI agents in Slack, Microsoft Teams, or the internal Help Center.zendesk.com · 29 Sept 2026
Plan structure: Pricing is primarily per agent per month, and some features such as App Builder, Action Builder, and Voice can incur usage-based charges beyond plan allowances.zendesk.com · 29 Sept 2026
Trial: The free trial lasts 14 days and defaults to Employee Service Suite Professional features, with Copilot included.zendesk.com · 29 Sept 2026
Integrations: Zendesk says Employee Service connects with HR and IT tools through Marketplace apps and integrations, including Slack, Microsoft Teams, and Workday, as well as APIs.zendesk.com · 29 Sept 2026
Security: Zendesk lists SOC 2 Type II audits and certifications including ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, and ISO 42001.zendesk.com · 29 Sept 2026
Quality assurance: AI-powered quality assurance monitors all employee service interactions to identify SLA risks and policy gaps in real time.zendesk.com · 29 Sept 2026
Who it is for: The product is presented for IT and HR teams supporting employees across their organization.zendesk.com · 29 Sept 2026