ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
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Best Enterprise Service Management Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
Enterprise service management software can support service requests and workflows across IT and other departments. Compared on asset management, employee portal, knowledge base, service catalog, and workflow automation, the entries also cover deployment and non-IT department support. Hornbill IT Asset Management, iET Enterprise Service Management, and IFS Enterprise Service Management are among the options to consider. Check free-plan availability and paid-from pricing alongside the listed capabilities. Think about which teams need service access and which processes you want to coordinate when weighing the available features.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 03 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 04 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 05 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 TOPdesk | TOPdesk is suited to service teams in IT, Facility Management, and HR. | 5.2 | £51 a month | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 07 SymphonyAI IT Service Management | Apex Aspen suits growth enterprises needing more capability than lightweight tools and organizations managing multiple business units or customers. | 5.0 | $89 a month | — | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 08 Hornbill IT Asset Management | This product suits organizations that need to discover and track hardware, software, cloud, and on-premise assets, licenses, and costs. | 4.9 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 09 Xurrent IMR | 4.8 | $6 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 | |
| 10 Gfacility | Gfacility suits IT, facility and workplace teams seeking shared service workflows. | 4.7 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 |
02
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
03
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
04
Freshservice
Freshservice is aimed at IT teams managing employee support, assets, and operations.
AndroidiPhone & iPadWeb+1 Record5.5 Visit
05
SysAid
It suits IT teams managing service incidents, requests, changes, problems, and assets.
AndroidiPhone & iPadWeb+6 Record5.3 Visit
6
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
7
SymphonyAI IT Service Management
AndroidiPhone & iPadWeb+5 $89 a month Record5.0 Visit Apex Aspen suits growth enterprises needing more capability than lightweight tools and organizations managing multiple business units or customers.
8
Hornbill IT Asset Management
AndroidiPhone & iPadWeb+2 Free plan Record4.9 Visit This product suits organizations that need to discover and track hardware, software, cloud, and on-premise assets, licenses, and costs.
10
Gfacility
AndroidiPhone & iPadWeb+1 — Record4.7 Visit Gfacility suits IT, facility and workplace teams seeking shared service workflows.
11
Ivanti Neurons for Enterprise Service Management
AndroidiPhone & iPadWeb+3 — Record4.7 Visit Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT.
12
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
14
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
15
HaloITSM
AndroidiPhone & iPadWeb+2 — Record4.3 Visit HaloITSM suits organizations managing IT services alongside requests from departments such as HR, Finance and Facilities.
16
IFS Enterprise Service Management
AndroidiPhone & iPadWeb+1 — Record4.3 Visit IFS ESM suits businesses that manufacture, service, or manage complex assets and want to coordinate requests across IT and departments such as HR, Facilities, and…
17
iET Enterprise Service Management
AndroidiPhone & iPadWeb+2 — Record4.2 Visit It suits mid-size and large enterprises seeking service workflows across IT and other departments.
21
EasyVista Service Manager
WebSelf-hosted — Record3.5 Visit It suits enterprise IT teams and organizations extending service management into HR or facilities.
25
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.8 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
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