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On the recordRead 8 Oct 202615 facts
ServiceCore
Istanbul, Turkey
Plans and prices
Pro Full
Priced on request
Pro Lite plus Pro Full modules; quote required
Read 8 Oct 2026 · servicecore.app
Pro Lite
Priced on request
Standard edition plus Pro Lite modules; quote required
Read 8 Oct 2026 · servicecore.app
Standard
Priced on request
Core ITIL 4 practices; exact price by quote
Read 8 Oct 2026 · servicecore.app
On the record
- Assets and CMDB
- It tracks hardware, software, and licenses and maps configuration item dependencies in a CMDB.servicecore.app · read 8 Oct 2026
- Audience
- The maker positions Standard for small and medium-sized service providers and describes the wider product as serving enterprise organizations and business units.servicecore.app · read 8 Oct 2026
- Automation
- The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer.servicecore.app · read 8 Oct 2026
- Company history
- The maker says ServiceCore grew from Educore, founded in 2000, and describes its experience as spanning back to 2000.servicecore.app · read 8 Oct 2026
- Deployment
- The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture.servicecore.app · read 8 Oct 2026
- Enterprise scope
- Its service management capabilities can also support HR, finance, legal, and facilities teams, with multi-company and multi-tenant options.servicecore.app · read 8 Oct 2026
- Integrations
- Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping.servicecore.app · read 8 Oct 2026
- Licensing limit
- ServiceCore requires a minimum of 10 technicians, and ESM sub-tenant technicians are licensed separately per tenant.servicecore.app · read 8 Oct 2026
- Mobile
- The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications.servicecore.app · read 8 Oct 2026
- Product
- ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.servicecore.app · read 8 Oct 2026
- Reporting
- Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views.servicecore.app · read 8 Oct 2026
- Security
- The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable.servicecore.app · read 8 Oct 2026
- Service desk
- It brings email, phone, chat, web, and social requests into one queue and includes incident, problem, change, request, knowledge, and SLA management.servicecore.app · read 8 Oct 2026
- Support
- Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form.servicecore.app · read 8 Oct 2026
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