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HaloITSM
Ipswich, Suffolk, United Kingdom
What it is
HaloITSM provides service management for IT and departments such as HR, Facilities, Finance and Legal within one platform and licence. Its ITSM processes cover incidents, requests, changes, problems, knowledge, service levels, assets and a configuration management database. Administrators can configure routing, approvals, notifications, escalations and team handoffs with a visual no-code workflow engine. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms.
Halo says its licence includes AI tools for ticket triage, classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in per-agent pricing, and describes API integration. Available platforms include web, Android, iOS and self-hosted deployment. Halo says its cloud applications run on AWS in London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. It states that Halo Service Solutions has completed Cyber Essentials and is SOC 2 Type 2 and ISO 27001 compliant. Pricing starts at £66/user/mo (annual), with a 30-day trial. End users accessing the portal are free; the standard licence is priced by agent count.
For and against
For
- Covers IT and non-IT service management
- Includes visual no-code workflow configuration
- Advertises more than 250 included native integrations
- Offers a 30-day trial
Against
- No free plan
- Standard licences are priced per agent
- Onboarding for the standard licence has a bespoke cost
The verdict
HaloITSM combines service processes for IT and other departments, with workflow automation and a configurable portal. The listed starting price is £66/user/mo on an annual term, and standard onboarding carries a separate bespoke cost.
Who it suits
HaloITSM suits organizations managing IT services alongside requests from departments such as HR, Finance and Facilities. It may also fit teams seeking configurable workflows and a branded self-service portal.
Plans and prices
Halo Enterprise Package
Unlimited licences · Funded implementation · For large organisations
Read 30 Sep 2026 · usehalo.com
Standard Halo licence
All features, modules and integrations included · Onboarding package required at bespoke cost
Read 30 Sep 2026 · usehalo.com
On the record
- AI
- Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent.usehalo.com · read 30 Sep 2026
- API
- Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope.usehalo.com · read 30 Sep 2026
- Automation
- Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine.usehalo.com · read 30 Sep 2026
- Company
- Halo describes itself as a UK-based software company founded and based in Suffolk.usehalo.com · read 30 Sep 2026
- Deployment
- Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments.usehalo.com · read 30 Sep 2026
- Hosting
- Halo says its cloud applications are deployed in AWS and identifies six regions: London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney.usehalo.com · read 30 Sep 2026
- Integrations
- Halo advertises more than 250 native integrations and says integrations are included in its per-agent price.usehalo.com · read 30 Sep 2026
- ITSM features
- Its ITSM processes include incident, service request, change, problem, knowledge, service level and asset management, plus CMDB.usehalo.com · read 30 Sep 2026
- Pricing limits
- The standard licence is priced by agent count; Halo says end users and customers accessing the portal are free and pricing does not depend on tickets or data volume.usehalo.com · read 30 Sep 2026
- Security compliance
- Halo states that Halo Service Solutions has completed Cyber Essentials and is SOC 2 Type 2 and ISO 27001 compliant.usehalo.com · read 30 Sep 2026
- Self-service
- The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms.usehalo.com · read 30 Sep 2026
- Service management
- Halo provides service management for IT and other departments, including HR, Facilities, Finance and Legal, within one platform and licence.usehalo.com · read 30 Sep 2026
- Support resources
- Halo links to its Guides, Halo University and Halo Community as learning and support resources.usehalo.com · read 30 Sep 2026
