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- Marval MSM
On the recordRead 10 Oct 202620 facts
Marval MSM
On the record
- API
- The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples.marval.global · read 10 Oct 2026
- Assets and reporting
- The suite lists service asset management, CMDB, stock control, outage tracking, dashboards, analytics, and continual service improvement.marval.global · read 9 Oct 2026
- Company history
- Marval says it was founded in 1989 and that it was an original co-author of ITIL.marval.global · read 9 Oct 2026
- Configuration
- The platform includes a visual, drag-and-drop request designer for configuring requests.marval.global · read 10 Oct 2026
- Core features
- Its listed capabilities include incident, request, problem, and change management, service reporting, asset management, a service catalogue, and risk assessment tools.marval.global · read 10 Oct 2026
- Deployment
- Marval says its service management solutions are available in the cloud or on premise.marval.global · read 10 Oct 2026
- Enterprise use
- MSM supports service management across IT, HR, shared services, facilities, estates, and risk and compliance.marval.global · read 10 Oct 2026
- Integrations
- The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations.marval.global · read 10 Oct 2026
- Maker
- Marval says it was founded in 1989 and has worked in service management for over 37 years.marval.global · read 10 Oct 2026
- Performance
- Marval says the rewritten MSM backend cuts request load times by 75% or more and includes high availability and load balancing as standard.marval.global · read 10 Oct 2026
- Product
- Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.marval.global · read 10 Oct 2026
- Purpose
- Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.marval.global · read 9 Oct 2026
- Security and data residency
- Marval describes MSM as sovereign-first and says data can be deployed in a chosen region under the customer's jurisdiction.marval.global · read 10 Oct 2026
- Security controls
- The product page lists intelligent security controls and describes the deployment as secure and scalable.marval.global · read 10 Oct 2026
- Self-service and mobile
- MSM includes web self-service and a mobile interface with offline synchronisation.marval.global · read 10 Oct 2026
- Standards
- The product page says MSM is compatible with ITIL and ISO/IEC 2000.marval.global · read 10 Oct 2026
- Support
- The product page lists staff training, and the integration page describes a virtual agent that answers common service requests 24/7.marval.global · read 10 Oct 2026
- Support and training
- The MSM page lists staff training and says Marval works with customers on service improvement plans and ITSM good practice.marval.global · read 9 Oct 2026
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