- Home
- Enterprise Service Management Software
- EasyVista Service Manager
EasyVista Service Manager
Noisy-le-Grand, France
What it is
EasyVista Service Manager is a web and self-hosted IT service management platform for enterprise-scale operations. It connects service desk and operations work, bringing incidents, requests, changes, assets, and workflows into one system. Core capabilities cover incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI-driven automation that can help identify and resolve issues before they affect the business. Editions also support HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, 7 days a week through a support website by ticket or email. Pricing is on request, with no free plan. Licensing limits use to the concurrent Managing Users specified in the customer’s Order Form.
For and against
For
- Combines incidents, requests, assets, and workflows
- Includes AI-driven issue automation
- Supports hosted and on-premise deployment
- Offers 24/7 routine support
- Provides HR and facilities case management
Against
- Pricing requires a quote
- No free plan
- Concurrent-user limits apply
- No status page listed
The verdict
EasyVista Service Manager brings broad ITSM and enterprise service capabilities into one platform, with AI automation and multiple deployment choices. Buyers should request pricing and review concurrent-user terms before selecting an edition.
Who it suits
It suits enterprise IT teams and organizations extending service management into HR or facilities. EasyVista highlights manufacturing, education, public sector, financial services, and healthcare.
Plans and prices
Standard Edition
For getting started · 1 chatbot · 2 Service Apps · 10GB document storage
Read 7 Oct 2026 · easyvista.com
Professional Edition
ITSM & ITOM for large organization · 2 Service Bots · 2 chatbots · 4 Service Apps
Read 7 Oct 2026 · easyvista.com
Enterprise Edition
End-to-end service experiences for enterprises · Unlimited Service Bots, chatbots, and Service Apps · 50GB document storage
Read 7 Oct 2026 · easyvista.com
On the record
- Automation and AI
- EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business.easyvista.com · read 7 Oct 2026
- Core ITSM
- The product supports incident, problem, service request, knowledge, service portfolio, and change and release management.easyvista.com · read 7 Oct 2026
- Deployment
- Service Manager licensing terms describe hosted or SaaS use and on-premise use.info.easyvista.com · read 7 Oct 2026
- Enterprise service management
- The editions include HR case management and facilities case management.easyvista.com · read 7 Oct 2026
- Hosting availability
- For hosted software, the terms state minimum availability of 99.9%.info.easyvista.com · read 7 Oct 2026
- Integrations
- Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer.easyvista.com · read 7 Oct 2026
- Intended customers
- The product is positioned for enterprise-scale IT service operations, and the maker highlights solutions for manufacturing, education, public sector, financial services, and healthcare.easyvista.com · read 7 Oct 2026
- Limits
- The product may only be used by the number of concurrent Managing Users specified in the customer’s Order Form.info.easyvista.com · read 7 Oct 2026
- Pricing
- The maker directs prospective customers to request a quote for pricing information.info.easyvista.com · read 7 Oct 2026
- Purpose
- EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery.easyvista.com · read 7 Oct 2026
- Security
- EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest.info.easyvista.com · read 7 Oct 2026
- Support
- The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email.info.easyvista.com · read 7 Oct 2026
- Unified operations
- It brings incidents, requests, changes, assets, and workflows together on one platform.easyvista.com · read 7 Oct 2026
