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On the recordRead 9 Oct 202614 facts
Wolken AI Enterprise Service Management
Cupertino, California, USA
Plans and prices
Enterprise Service Management
Priced on request
Pricing not stated on the product page
Read 9 Oct 2026 · wolkensoftware.com
On the record
- Agent assistance
- A real-time copilot summarizes context, drafts replies, suggests actions, and automates checks and clicks for human agents.wolkensoftware.com · read 9 Oct 2026
- Analytics
- Its reporting and dashboards use AI to forecast SLA/OLA risks, flag anomalies, and prescribe actions.wolkensoftware.com · read 9 Oct 2026
- Company history
- A Wolken company blog states that Wolken was established in 2011.wolkensoftware.com · read 9 Oct 2026
- Compliance
- Wolken’s About page identifies the company as SOC 2 Type 2 certified and GDPR ready.wolkensoftware.com · read 9 Oct 2026
- Incident resolution
- Agents can detect patterns, trigger runbooks, verify outcomes, and help prevent recurring incidents.wolkensoftware.com · read 9 Oct 2026
- Integrations
- Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle.wolkensoftware.com · read 9 Oct 2026
- Intended users
- The product page names IT teams, ITSM managers, CIOs, business leaders, business owners, and service managers as its audiences.wolkensoftware.com · read 9 Oct 2026
- Knowledge management
- AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions.wolkensoftware.com · read 9 Oct 2026
- Purpose
- Wolken AI ESM brings requests across IT, HR, Facilities, and Finance into one workflow engine.wolkensoftware.com · read 9 Oct 2026
- Security
- The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements.wolkensoftware.com · read 9 Oct 2026
- Self-service
- It provides a unified portal for help requests and answers across enterprise services.wolkensoftware.com · read 9 Oct 2026
- Support
- Wolken’s About page lists 24/7 support and dedicated success managers.wolkensoftware.com · read 9 Oct 2026
- Workflow automation
- Autonomous agents coordinate systems, adapt workflows, resolve exceptions, and adhere to SLAs.wolkensoftware.com · read 9 Oct 2026
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