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Ivanti Neurons for Enterprise Service Management
Ivanti states that its headquarters is in the United States.
What it is
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into departments such as HR, facilities, security, and more. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, help with writing, generate knowledge, and create dashboard widgets. A Self-Service AI Agent handles natural-language requests and troubleshooting; agents can plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. Its low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates, with two-way integration workflows. Security Operations Management tracks remediation and vulnerabilities and can receive events through REST APIs and integrations. Mobile access is described through an app, and the solution supports Android, iOS, web, and API. Ivanti directs prospective customers to sales for pricing.
For and against
For
- Extends service workflows across IT and non-IT departments.
- Includes HR, facilities, GRC, PPM, and security operations modules.
- iPaaS offers more than 1,000 connectors and templates.
- Mobile access is available through an app.
Against
- Pricing is available by contacting sales.
- The package is intended for enterprises extending service management.
The verdict
Ivanti ESM combines IT service management with cross-department modules, AI assistance, and integration tools. Contact sales to confirm pricing and the service-management options that fit your organization.
Who it suits
Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT. It suits organizations seeking service-management, asset, project, and security operations capabilities in a cross-department package.
Plans and prices
Ivanti Neurons for ITSM
Cloud offering · per-analyst and per-asset licensing
Read 15 Oct 2026 · gartner.com
Ivanti Neurons for ITSM (UK G-Cloud listing)
Educational discount available · 30-day free trial
Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk
Enterprise Service Management (ESM)
Includes ITSM capabilities · HR Service Management · Facilities Service Management · GRC
Read 3 Oct 2026 · ivanti.com
On the record
- AI features
- Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.ivanti.com · read 3 Oct 2026
- AI knowledge generation
- AI can generate knowledge articles from resolved incidents to improve self-service.ivanti.com · read 15 Oct 2026
- AI service agent
- The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.ivanti.com · read 3 Oct 2026
- AI summarization
- Generative AI produces concise summaries of ticket and business-object histories.ivanti.com · read 15 Oct 2026
- AI ticket classification
- AI classifies incoming tickets and routes them to the appropriate team.ivanti.com · read 15 Oct 2026
- API extensions
- Documented API areas include attachments, quick actions, templates and metadata, alongside webhooks and web-service scripting.help.ivanti.com · read 15 Oct 2026
- Asset discovery
- Asset discovery identifies connected users, endpoints and installed software for service and asset records.ivanti.com · read 15 Oct 2026
- Change management
- Change management tracks and monitors changes and transitions.g2.com · read 15 Oct 2026
- Company founding
- Gartner lists Ivanti's founding year as 1985.gartner.com · read 15 Oct 2026
- Company size
- LinkedIn lists Ivanti as privately held with 1,001–5,000 employees and headquarters in South Jordan, Utah.linkedin.com · read 15 Oct 2026
- Compliance
- Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.ivanti.com · read 3 Oct 2026
- Core capabilities
- The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.ivanti.com · read 3 Oct 2026
- Cross-department modules
- ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.ivanti.com · read 3 Oct 2026
- Deployment models
- Ivanti documents cloud, on-premises and hybrid deployment options.ivanti.com · read 15 Oct 2026
- Documentation
- Ivanti publishes administrator, self-service, release-note, secure-configuration, installation, system-requirement and web-service documentation.ivanti.com · read 15 Oct 2026
- Enterprise service management
- ITSM Premium adds workflows for HR, facilities and security plus an agentic self-service AI agent.ivanti.com · read 15 Oct 2026
- Incident management
- The product tracks and manages service incidents, including automated routing and prioritization.g2.com · read 15 Oct 2026
- Integration model
- Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.ivanti.com · read 3 Oct 2026
