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Best Small Business CRM 2026
Facts read 20 Sep 2026 – 21 Oct 2026
For small businesses, CRM tools bring contacts, sales pipelines and follow-up into one place. Depending on the product, they may work through Android, iOS, a browser, an API, an extension or macOS.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 EspoCRM | 6.7 | $15 a month, billed yearly | Free plan | Android, Web, Windows, Mac | 21 Oct 2026 | |
| 02 Bitrix24 CRM | The Free plan may suit an individual or small team needing basic CRM; Bitrix24 describes Basic for solopreneurs and small teams, Standard for mid-sized businesses, and… | 6.6 | $69 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Odoo CRM | Odoo CRM suits sales teams that need opportunity tracking, lead capture, and follow-up automation. | 6.1 | $24.90 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 04 Agile CRM | Agile CRM suits small and medium-sized businesses looking to manage sales, marketing, and customer service in one platform. | 6.0 | $8.99 a month | Free plan | Android, iPhone & iPad, Web, Browser extension | 14 Oct 2026 |
| 05 Attio | Attio may suit teams that need a CRM with sales pipelines, contact enrichment and email or calendar sync. | 6.0 | $4,435 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Mac | 15 Oct 2026 |
| 06 Capsule CRM | Capsule CRM suits teams that need contact organization and sales pipeline management across web and mobile platforms. | 6.0 | $18 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Browser extension | 21 Oct 2026 |
| 07 Bigin by Zoho CRM | Bigin suits small businesses and MSMEs, including teams with 1 to 20 employees, that need sales pipelines and customer-work tools. | 5.9 | $84 a year | Free plan | Android, iPhone & iPad, Mac | 28 Sep 2026 |
| 08 Freshsales | Freshsales suits sales teams that need lead tracking, customer communications, and pipeline management together. | 5.9 | $108 a year | Free plan | Android, iPhone & iPad, Web, Browser extension | 28 Sep 2026 |
| 09 SuiteCRM | 5.9 | Free plan | Free plan | Web, Linux, API, Self-hosted | 8 Oct 2026 | |
| 10 Zoho CRM | Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement. | 5.9 | $14 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
Review free-plan access, entry-level paid pricing, contact caps, workflow automation, email marketing, lead scoring and sales forecasting. The finder places newer releases before older ones and uses maker-published figures without a score.
Bitrix24 CRM
The Free plan may suit an individual or small team needing basic CRM; Bitrix24 describes Basic for solopreneurs and small teams, Standard for mid-sized businesses, and…
AndroidiPhone & iPadWeb+5Odoo CRM
Odoo CRM suits sales teams that need opportunity tracking, lead capture, and follow-up automation.
AndroidiPhone & iPadWeb+5Agile CRM
Agile CRM suits small and medium-sized businesses looking to manage sales, marketing, and customer service in one platform.
AndroidiPhone & iPadWeb+2Attio
Attio may suit teams that need a CRM with sales pipelines, contact enrichment and email or calendar sync.
AndroidiPhone & iPadWeb+3Capsule CRM suits teams that need contact organization and sales pipeline management across web and mobile platforms.
Bigin suits small businesses and MSMEs, including teams with 1 to 20 employees, that need sales pipelines and customer-work tools.
Freshsales suits sales teams that need lead tracking, customer communications, and pipeline management together.
Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement.
It suits individuals or teams organizing contacts and companies, with optional sales or project tools.
It suits individuals or teams organizing customer data and sales activity, with mobile apps and a browser-based CRM.
Vtiger CRM suits marketing, sales, and support teams that want shared customer records and interactions in one platform.
Streak suits people looking for sales pipelines and email sync across web and mobile.
Close suits sales teams that want a visual pipeline, synced email, marketing automation, and mobile access.
It suits mid-market teams needing customizable sales, project, automation, and reporting tools across web, mobile, and API environments.
EngageBay suits teams looking for browser-based CRM, marketing, and helpdesk tools in one platform.
Less Annoying CRM suits small businesses managing contacts, leads, follow-ups, calendars, and email records.
Before you choose
Check plan access
Some tools in this category include a free plan, and some provide a free trial; review each offer's terms before moving to a paid plan.
Compare the paid starting point with the features your sales process needs.
Match your platforms
Check where a CRM runs before moving contacts into it. Review support for Android, iOS, web, API, extension and macOS.
Choose a tool that fits the devices and services your business already uses.
Review sales controls
Sales pipelines show how work moves from lead to close. Scoring leads and projecting sales provide additional views of opportunities and likely results.
Compare these controls with the way your team tracks deals.
Look at follow-up tools
Workflow automation can handle repeat steps in a sales process. Email marketing supports campaign messages from the CRM.
Check how these tools fit your contact and pipeline routines.
Check limits and code
Contact limits can affect how much customer history you keep in one system. Review the limit against your records before selecting a plan.
Open-source code is available from tools in this category. If you need to read or change code, check the tool's licence and platform support.