Chronodesk
iPhone + Android
8.4No. 2 of 33
in IT SLA Management Software
in IT SLA Management Software
- Recognised40% of the score85
- Phone app26% of the score100
- Documented20% of the score82
- Free plan14% of the score0
- Free plan
- Trial only
- Paid plans from
- $15/mo
- Runs on
- Android, iPhone, Web
Summary
Chronodesk is ranked #2 of 33 in IT SLA management software on Samsung Mobile US Press. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $15/mo.
Chronodesk plans and pricing
All plansEssential $15/mo /user per month Unlimited clients, projects, and tasks · Project management · CRM · Timesheets · Billing chronodesk.io · 30 Sept 2026
Professional $30/mo /user per month Unlimited clients, projects, and tasks · Service management · Ticketing · Client portal · Inbound email (2 max) · Round-robin routing chronodesk.io · 30 Sept 2026
Advanced $40/mo /user per month Unlimited clients, projects, and tasks · AI agents · Ticket SLA management · Custom forms · API access · Contract and retainer management chronodesk.io · 30 Sept 2026
Enterprise Not published Role-based packages · SAML SSO and OAuth · Dedicated support · Optional segregated cloud · 24/7 critical-issue support chronodesk.io · 30 Sept 2026
Compared on IT SLA management software
- Free plan
- Nochronodesk.io
- Paid from
- $15/user/mochronodesk.io
- SLA scope
- bothchronodesk.io
- Escalation automation
- Yeschronodesk.io
- Business-hour calendars
- Yeschronodesk.io
- Multi-level SLAs
- Yeschronodesk.io
- SLA reporting
- Yeschronodesk.io
- API access
- Yeschronodesk.io
Facts
- Service desk
- Chronodesk combines customer and internal support tickets from email, WhatsApp, and web forms in a queue with ownership, routing, SLAs, time tracking, and billing.chronodesk.io · 30 Sept 2026
- Ticket intake
- WhatsApp messages, voice notes, and emails can become trackable tickets, while web forms also feed tickets automatically.chronodesk.io · 30 Sept 2026
- Triage
- AI-assisted triage categorizes, prioritizes, and routes tickets, and the service desk page lists it as an Advanced plan feature.chronodesk.io · 30 Sept 2026
- SLAs
- Response and resolution SLA timers with pre-breach escalation are listed for the Advanced plan.chronodesk.io · 30 Sept 2026
- Time and billing
- Technicians can log time on tickets, apply rate cards, and roll the time into invoices.chronodesk.io · 30 Sept 2026
- Integrations
- The maker lists WhatsApp Business and Xero integrations, and its navigation also lists Claude MCP.chronodesk.io · 30 Sept 2026
- WhatsApp charges
- Each connected WhatsApp Business number counts as an additional billable licence at the user's plan rate, while WhatsApp messaging charges are billed directly by Meta.chronodesk.io · 30 Sept 2026
- Security
- The security page states AES-256 encryption at rest, TLS 1.2+ in transit, daily automated backups, and role-based access controls.chronodesk.io · 30 Sept 2026
- Compliance and hosting
- Chronodesk describes its architecture and practices as POPIA and GDPR ready and offers localized instances, including hosting within South Africa.chronodesk.io · 30 Sept 2026
- Uptime
- The security page states a 99.9% uptime SLA for enterprise reliability.chronodesk.io · 30 Sept 2026
- Support and onboarding
- The service desk page says guided onboarding and training are included for the first month, and that support is South African.chronodesk.io · 30 Sept 2026
- Target users
- Chronodesk identifies customer support teams, internal IT help desks, managed service providers, and professional service businesses as intended users.chronodesk.io · 30 Sept 2026
- Notable limits
- The service desk page says Chronodesk may be more than needed for users who only need a free personal ticket list or basic shared inbox.chronodesk.io · 30 Sept 2026
- Mobile
- The Chronodesk Mobile page says native apps are available for iOS and Android and included at no additional cost for active users across subscription tiers.chronodesk.io · 30 Sept 2026
Best Chronodesk alternatives
See all 12Xurrent Service Level Management No. 1 9.0 iPhone + AndroidFreshservice No. 3 8.3 iPhone + Android$19/moManageEngine ServiceDesk Plus No. 4 8.2 iPhone + Android$13/moSolarWinds Service Desk No. 5 8.1 iPhone + Android$39/moGLPI No. 6 7.8 Android only€19/moAlloy Navigator No. 7 7.6 iPhone + Android$19/mo
Where it ranks on Samsung Mobile US Press
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Sources
- chronodesk.io/service-desk-software/· checked 30 Sept 2026
- chronodesk.io/security/· checked 30 Sept 2026
- chronodesk.io/mobile/· checked 30 Sept 2026
- chronodesk.io/pricing/· checked 30 Sept 2026