QueueDesk
No phone app
6.5No. 20 of 33
in IT SLA Management Software
in IT SLA Management Software
- Recognised40% of the score33
- Phone app26% of the score0
- Documented20% of the score77
- Free plan14% of the score100
- Free plan
- Yes
- Paid plans from
- $79/mo
- Runs on
- Web
Summary
QueueDesk is ranked #20 of 33 in IT SLA management software on Samsung Mobile US Press. It runs on Web. There is a free plan. Paid plans start at $79/mo.
QueueDesk plans and pricing
All plansStarter Free Free forever 3 agents · Unlimited employees · 50 QueAssist credits queuedesk.com · 4 Oct 2026
Growth (annual billing) $79/mo $79/mo when billed annually 10 agents · Unlimited employees · 500 QueAssist credits queuedesk.com · 4 Oct 2026
Growth $99/mo $99/ month 10 agents · Unlimited employees · 500 QueAssist credits queuedesk.com · 4 Oct 2026
Scale $199/mo $199/ month 25 agents · Unlimited employees · 2,000 QueAssist credits queuedesk.com · 4 Oct 2026
Compared on IT SLA management software
- Free plan
- Yesqueuedesk.com
- SLA scope
- bothqueuedesk.com
- Multi-level SLAs
- Yesqueuedesk.com
- SLA reporting
- Yesqueuedesk.com
Facts
- Purpose
- QueueDesk is an internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.queuedesk.com · 4 Oct 2026
- Ticket intake
- Employees can submit requests through a branded web portal or email forwarding, and inbound email replies thread automatically.queuedesk.com · 4 Oct 2026
- AI triage
- QueAssist categorizes, prioritizes, and summarizes requests and suggests resolutions before an agent opens a ticket.queuedesk.com · 4 Oct 2026
- AI resolution
- When enabled, QueAssist emails step-by-step fixes for common issues and waits for employee confirmation before escalating unresolved requests.queuedesk.com · 4 Oct 2026
- ITSM features
- The product supports incidents, service requests, problems, changes, approval workflows, mandatory resolve fields, and an audit activity timeline.queuedesk.com · 4 Oct 2026
- Queue and SLA
- Agents can use configurable queue columns and filters, bulk actions, SLA progress bars, and closure codes.queuedesk.com · 4 Oct 2026
- Integrations
- QueueDesk documentation refers to connecting Google Workspace and Microsoft Entra, and lists custom MCP server integrations.docs.queuedesk.com · 4 Oct 2026
- Security
- QueueDesk states that client communication uses TLS 1.3 and stored data is encrypted with AES-256.queuedesk.com · 4 Oct 2026
- AI data use
- QueueDesk states that ticket content sent for AI processing is not used to train models.queuedesk.com · 4 Oct 2026
- Hosting
- QueueDesk says its cloud infrastructure providers hold SOC 2 Type II certification and production workloads run in isolated environments.queuedesk.com · 4 Oct 2026
- Support
- QueueDesk says it replies to support requests within 24 business hours and provides priority support to Growth and Scale subscribers.queuedesk.com · 4 Oct 2026
- Notable limit
- The Starter plan includes 3 agents and 50 QueAssist credits, while Growth includes 10 agents and 500 credits.queuedesk.com · 4 Oct 2026
- Setup
- QueueDesk says teams can configure email forwarding, ticket fields, and the employee portal in under an hour.queuedesk.com · 4 Oct 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- queuedesk.com/about· checked 4 Oct 2026
- queuedesk.com/features· checked 4 Oct 2026
- docs.queuedesk.com· checked 4 Oct 2026
- queuedesk.com/security· checked 4 Oct 2026
- queuedesk.com/contact· checked 4 Oct 2026
- queuedesk.com/pricing· checked 4 Oct 2026