QueueDesk

Plans and prices

Every plan, in full

On the record

AI data use

QueueDesk states that ticket content sent for AI processing is not used to train models.queuedesk.com · read 4 Oct 2026

AI resolution

When enabled, QueAssist emails step-by-step fixes for common issues and waits for employee confirmation before escalating unresolved requests.queuedesk.com · read 4 Oct 2026

AI triage

QueAssist categorizes, prioritizes, and summarizes requests and suggests resolutions before an agent opens a ticket.queuedesk.com · read 4 Oct 2026

Hosting

QueueDesk says its cloud infrastructure providers hold SOC 2 Type II certification and production workloads run in isolated environments.queuedesk.com · read 4 Oct 2026

Integrations

QueueDesk documentation refers to connecting Google Workspace and Microsoft Entra, and lists custom MCP server integrations.docs.queuedesk.com · read 4 Oct 2026

ITSM features

The product supports incidents, service requests, problems, changes, approval workflows, mandatory resolve fields, and an audit activity timeline.queuedesk.com · read 4 Oct 2026

Notable limit

The Starter plan includes 3 agents and 50 QueAssist credits, while Growth includes 10 agents and 500 credits.queuedesk.com · read 4 Oct 2026

Purpose

QueueDesk is an internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.queuedesk.com · read 4 Oct 2026

Queue and SLA

Agents can use configurable queue columns and filters, bulk actions, SLA progress bars, and closure codes.queuedesk.com · read 4 Oct 2026

Security

QueueDesk states that client communication uses TLS 1.3 and stored data is encrypted with AES-256.queuedesk.com · read 4 Oct 2026

Setup

QueueDesk says teams can configure email forwarding, ticket fields, and the employee portal in under an hour.queuedesk.com · read 4 Oct 2026

Support

QueueDesk says it replies to support requests within 24 business hours and provides priority support to Growth and Scale subscribers.queuedesk.com · read 4 Oct 2026

Ticket intake

Employees can submit requests through a branded web portal or email forwarding, and inbound email replies thread automatically.queuedesk.com · read 4 Oct 2026

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