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On the recordRead 29 Sep 202617 facts
Easy8 HelpDesk
Easy8 HelpDesk · Prague, Czech Republic · founded 2006
Plans and prices
Business
See the maker's page
HelpDesk Premium listed as an add-on
Read 29 Sep 2026 · easy8.com
Platform
See the maker's page
HelpDesk Premium listed as an add-on
Read 29 Sep 2026 · easy8.com
Essentials
€82.80a year
HelpDesk Premium listed as an add-on
Read 29 Sep 2026 · easy8.com
Enterprise
Priced on request
Contact sales; HelpDesk Premium listed as an add-on
Read 29 Sep 2026 · easy8.com
On the record
- Customer portal
- An optional HelpDesk users interface lets external customers enter and manage their requests.easy8.com · read 29 Sep 2026
- Email handling
- The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing.easy8.com · read 29 Sep 2026
- Hosting
- Easy8 offers cloud and on-premises deployment options.easy8.com · read 29 Sep 2026
- Integration ecosystem
- Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases.easy8.com · read 29 Sep 2026
- Mailbox integrations
- Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts.easy8.com · read 29 Sep 2026
- Notable limit
- The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox.easy8.com · read 29 Sep 2026
- Purpose
- Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets.easy8.com · read 29 Sep 2026
- Reporting
- HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports.easy8.com · read 29 Sep 2026
- Security
- Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit.easy8.com · read 29 Sep 2026
- SLAs and hours
- Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours.easy8.com · read 29 Sep 2026
- Ticket creation
- Tickets can be created from email or through a simplified ticketing interface.easy8.com · read 29 Sep 2026
- Ticket routing
- Tickets can be sorted into projects according to customers, products, or other criteria.easy8.com · read 29 Sep 2026
- Trial
- The product page offers a 30-day free trial and states that no credit card is required.easy8.com · read 29 Sep 2026
- Who it is for
- The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience.easy8.com · read 29 Sep 2026
