Giva ChangeManager

Giva ChangeManager is a standalone, ITIL-aligned system for recording, assessing, approving, and tracking Requests for Change (RFCs). Configurable request, approval, and change-control workflows come with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications. Hardware and software assets tracked in Giva can be linked to change requests. ChangeManager can operate independently or as a module in Giva Help Desk and ITSM products. It is available on Android, iOS, and the web, with browser-based mobile access that does not require an app download. The listed starting price is $76/user/mo (annual); a free 30-day trial is offered without a credit card. Professional costs $76 a year, billed annually, and Enterprise costs $98 a year, billed annually; both require at least five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Change request entries do not have an AI Copilot; Giva says its Knowledge Management module includes a Knowledge Copilot.

Giva ChangeManager combines formal RFC workflows with calendars, dashboards, notifications, and asset links. Consider the five-license minimum and the absence of an AI Copilot for change request entries when evaluating it.

It suits organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails. Teams seeking configurable approval workflows, change calendars, and asset links may find its listed capabilities relevant.

Overview

Giva ChangeManager gives IT teams a formal route for submitting, reviewing, approving, and tracking Requests for Change. It suits organizations that need auditable change control; configurable workflows and scheduling tools are its strongest reasons to consider it, while the five-license minimum raises the cost of entry for small teams.

It runs as a standalone product or as a module in Giva Help Desk and ITSM. That makes it a practical fit for teams adopting a dedicated change process as well as organizations already working in Giva’s service-management products.

Key features

Formal workflows and accountability

Configurable request, approval, and change-control workflows come with ITIL-aligned defaults. Risk assessment, emergency-change handling, approval workflows, and a change audit trail support structured review and a record of decisions. This emphasis fits organizations where traceability matters; teams wanting AI help as they write change requests should look elsewhere, since those entries do not have an AI Copilot.

Scheduling and context

An interactive RFC calendar, weekly view, real-time dashboards, and notifications help teams see planned changes and coordinate timing. Giva-tracked hardware and software assets can be linked to requests, with CMDB linking also supported. These connections help reviewers consider asset context alongside a proposed change.

Access, integrations, and security

The browser-based mobile experience works on iOS and Android without an app download. Giva also describes LDAP synchronization, a REST API for syncing employee or customer records with systems such as Active Directory, SAP, Oracle, and HR systems, and a redirection API for third-party links.

Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, offers a BAA where needed, and includes cyber liability insurance. Its stated safeguards include TLS communications, VPN-restricted database access, hardware firewalls, and encrypted daily cloud backups. These provisions may matter to regulated organizations evaluating vendors, though buyers should assess them against their own requirements.

Pricing

Giva offers a free 30-day trial with no credit card required, plus free setup assistance from product experts. Every plan includes unlimited routine technical support, unlimited setup assistance, and unlimited storage. The minimum purchase is five licenses, so even a small team must budget for at least five.

Both plans require at least five licenses. The published starting rate is 76 per user per month on an annual term; confirm the billing amount and term with Giva before purchase, since the plan prices are presented as annual figures. There is no free plan.

Platforms

Giva lists Android, iOS, web, and API support. Its mobile experience is browser based and cross-platform, with no app download required.

Who it's for

Giva identifies healthcare, financial services, legal, higher education, and government organizations as audiences for its formal change control and audit trails. It is most compelling for teams that need documented approvals, visibility into scheduled work, and links between requests and managed assets. A small team with light approval needs may find the five-license floor hard to justify.

Pros and cons

• Pros: Configurable workflows with ITIL-aligned defaults support formal processes without starting from a blank slate.
• Pros: Calendars, dashboards, notifications, and asset links bring timing and infrastructure context into change coordination.
• Pros: Unlimited storage and setup assistance are included across plans, alongside unlimited routine technical support.
• Cons: The five-license minimum increases the entry cost for very small teams.
• Cons: Professional caps agents, service desks, inboxes, and end users; larger or growing operations may need Enterprise.
• Cons: Change request entries lack an AI Copilot, which limits its appeal to teams seeking AI assistance in that workflow.

Alternatives

Consider Cohentis if a free plan and self-hosted access matter; its maker describes more than twenty years of experience leading IT programmes, portfolios, and change in Belgian organizations.

Avanqi offers a free evaluation tier limited to one active change project and one active member, with core portfolio, stakeholder, and document workspaces. It may suit an individual or small group exploring those workspaces before committing.

ChangeFolio has a free plan for one user and one active company, with up to 1,000 active stakeholders. It is an option when a capped free starting point is preferable to Giva’s five-license minimum.

ChangeAble offers a free tier with limited access to AI Change Impact Assessment and AI Benefits Tracker, making it worth considering when those AI tools are a priority.

OCM Solution offers a $5 per guest per month view-only license and a $10-per-month OCM Library plan.

Aspen is another paid, web-based option.

ChangeVU offers a free trial for single-use applications and an enterprise application license at $99 a year.

Roadmap Pro offers full-functionality and focused project licenses with stated initial terms of 12 and 6 months, respectively, and optional certification costs extra.

For a broader comparison, browse Change Management Software, AI IT Service Desk Software, IT Change Management Software, and IT Knowledge Base Software.

Verdict

Giva ChangeManager is a strong choice for organizations that need an auditable, ITIL-aligned change process with calendars, approvals, and asset context in one system. The trial and included setup support make evaluation easier, but the five-license minimum and lack of an AI Copilot for change entries give small teams and AI-focused buyers clear reasons to look elsewhere.