On the recordRead 5 Oct 202615 facts
OTOBO
Leiblfing, Germany
Plans and prices
Entry
€3,900a year
Unlimited concurrent agents · 2 support accounts · unlimited incidents · 10 service requests
Read 5 Oct 2026 · otobo.io
Professional
€9,900a year
Unlimited concurrent agents · 4 support accounts · unlimited incidents · 35 service requests
Read 5 Oct 2026 · otobo.io
Enterprise
€24,500a year
Unlimited concurrent agents · 6 support accounts · unlimited incidents · 100 service requests
Read 5 Oct 2026 · otobo.io
On the record
- Audience
- The maker describes OTOBO for IT and business departments, external service providers, and customers collaborating on one platform.otobo.io · read 5 Oct 2026
- Authentication
- The maker lists Active Directory, LDAP, databases, Kerberos, and OpenID Connect/OAuth 2.0 among supported authentication options.otobo.io · read 5 Oct 2026
- Communications
- OTOBO supports customer inquiries through channels including email, self-service portal, phone, and in-person contact; SMS notifications can use an external gateway.otobo.io · read 5 Oct 2026
- Deployment
- The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation.otobo.io · read 5 Oct 2026
- Integrations
- Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information.otobo.io · read 5 Oct 2026
- License
- OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users.otobo.io · read 5 Oct 2026
- Product
- OTOBO is a web-based, modular service management platform for IT and non-IT services.otobo.io · read 5 Oct 2026
- Release support
- The maker says each OTOBO version is supported for at least three years, with a minimum six months after the next but one major or minor release.otobo.io · read 5 Oct 2026
- Security
- Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging.otobo.io · read 5 Oct 2026
- Service features
- The platform includes a self-service portal, service catalog, service level management, workflow automation, performance analytics, and an integrated CMDB.otobo.io · read 5 Oct 2026
- Support
- The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances.otobo.io · read 5 Oct 2026
- Ticket management
- OTOBO can automatically create, prioritize, categorize, and assign incidents and service requests.otobo.io · read 5 Oct 2026
- Use cases
- The maker identifies IT service management, customer service management, and enterprise service management as typical use cases.otobo.io · read 5 Oct 2026
