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Nova-Suite
Bülach, Switzerland
What it is
Nova-Suite is an open-source IT service management platform for handling incidents, service-level agreements, configuration data, and changes. Its service catalogue gives end users a place to submit requests, track their status, and find knowledge articles. A contextual assistant can recommend relevant articles, help create incidents, and autofill forms. IT teams can classify and route incidents, set escalation policies, and receive predictions of SLA breaches. The CMDB supports customizable configuration-item classes, attributes, and relationships, with impact visibility; change management includes CAB approvals and planning windows. Reporting provides dashboards and workload views, with CSV export and BI access through the REST API. Nova-Suite can run on user infrastructure with Docker or Kubernetes, or as managed cloud. The free Standard plan is free and includes self-hosting, a full feature set, unlimited agents, and community support. Commercial private-source licensing is available on custom terms.
For and against
For
- Free Standard plan lists the full feature set.
- Unlimited agents and an employee portal are included.
- Supports Docker and Kubernetes self-hosting.
- Offers REST API access and scheduled imports.
Against
- Commercial private-source licensing has custom terms.
- Bug reports and feature requests go through GitHub issues.
The verdict
Nova-Suite brings incident management, change workflows, CMDB tools, and reporting into one IT service management platform. Its free Standard plan and deployment choices may suit teams evaluating an open-source option.
Who it suits
It suits small IT teams as well as larger deployments that need incident, change, and CMDB management. Teams can choose self-hosting or managed cloud deployment.
Plans and prices
Standard
Self-hosted, full feature set · Unlimited agents · Employee Portal · Incident & Problem Management
Read 2 Oct 2026 · nova-suite.io
Commercial
Private-source licensing terms · Deployment guidance · Priority support options · Roadmap and integration discussions
Read 2 Oct 2026 · nova-suite.io
On the record
- AI assistant
- The contextual assistant supports knowledge-article recommendations, incident creation, and form autofill for end users and fulfillers.nova-suite.io · read 2 Oct 2026
- Authentication
- Nova-Suite supports local authentication and OIDC single sign-on, including Google and Microsoft Entra ID.nova-suite.io · read 2 Oct 2026
- CMDB and changes
- The CMDB supports customizable CI classes, attributes, relationships, and impact visibility, while change management includes CAB approvals and planning windows.nova-suite.io · read 2 Oct 2026
- Deployment
- Nova-Suite can run on user infrastructure with Docker or Kubernetes, or be deployed as managed cloud.nova-suite.io · read 2 Oct 2026
- Incident and SLA features
- Teams can classify, prioritize, and route incidents, configure escalation policies, and receive real-time SLA breach predictions.nova-suite.io · read 2 Oct 2026
- Integrations
- The platform provides REST API access with Swagger documentation and supports scheduled data-source imports.nova-suite.io · read 2 Oct 2026
- Privacy
- The site says it complies with Switzerland’s nFADP/nDSG and does not use cookies, tracking pixels, or third-party analytics.nova-suite.io · read 2 Oct 2026
- Product
- Nova-Suite is an open-source IT Service Management platform for incident management, CMDB, and SLA enforcement.nova-suite.io · read 2 Oct 2026
- Reporting
- Reporting includes dashboards and team workload views, with CSV export and BI access through the API.nova-suite.io · read 2 Oct 2026
- Security
- The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions.nova-suite.io · read 2 Oct 2026
- Self-service
- Its service catalogue lets end users submit requests, check status, and browse knowledge articles.nova-suite.io · read 2 Oct 2026
- Support
- Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form.nova-suite.io · read 2 Oct 2026
- Who it is for
- The site presents Nova-Suite for small IT teams and larger rollouts, with a self-hosted option and commercial licensing for private modifications.nova-suite.io · read 2 Oct 2026
