GainTrace suits B2B SaaS customer success teams that want account health scores and workflows for churn-related situations.
Free plan Free trial From $82 a month, billed yearly WebAPISelf-hosted
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Best Customer Health Score Software 2026
Customer health scoring brings account signals together so you can assess how relationships are progressing. Compare automated score updates and custom scoring models, then consider how each option handles product usage, support, and outcome data. Health score segments and risk alerts offer further ways to distinguish accounts and surface concerns. SaaSy, Gainsight Customer Success, and Exeechain are among the named options to examine. Check free-plan availability and paid-from details alongside the scoring capabilities, and consider whether the listed inputs reflect the information your team uses to understand customer health. The available criteria also let you compare how much control you have over score design and how scores are organized.
02
SaaSy
SaaSy suits contractors, unions, and agencies looking to bring operational tools together.
AndroidiPhone & iPadWeb+3 Record5.5 Visit
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UserMotion
WebAPI Record4.8 Visit
04
Exeechain
It is aimed at SaaS teams, including a founder or one customer success manager covering hundreds of customers.
WebAPI Record4.7 Visit
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iQcadence
iQcadence is built for SaaS founders, customer-success teams of 1–15, and teams outgrowing spreadsheets.
WebAPI Record4.7 Visit
6
CSSignal
Web $129 a month, billed yearly Record4.6 Visit CSSignal is aimed at customer success managers, operations teams, leaders, and founders or GTM leaders.
7
Retain
WebAPI $79 a month Record4.6 Visit Retain suits B2B SaaS businesses with high-value customers and small customer-success or account-management teams.
9
Successifier
WebAPI $79 a month Record4.5 Visit It suits SaaS customer-success teams, especially organizations described as having 2 to 200 people.
10
Akita
WebAPI $49 a month Record4.4 Visit Akita is aimed at startups and teams beginning customer success work.
11
Customer Health Compass
Web Free plan Record4.4 Visit It suits teams that want to calculate and review customer health scores in Google Sheets, especially project- or license-based businesses.
12
FirstDistro
WebAPI $49 a month Record4.2 Visit FirstDistro is aimed at teams managing books of accounts, especially customer success managers and account executives.
14
Custify
WebAPI — Record4.0 Visit Custify is aimed at customer success managers and B2B SaaS businesses that need to centralize customer information and automate workflows.
15
UserIQ
Web — Record4.0 Visit It suits rapidly scaling SaaS companies looking to monitor customer health and product adoption and coordinate account follow-up.
16
Gainsight Customer Communities
WebAPI $1,000 a year Record3.9 Visit It suits companies that want customer communities, feedback collection, learning access, and configurable engagement spaces.
18
Vitally
WebAPI — Record3.9 Visit Vitally is aimed at Customer Success teams using one-to-many, product-led, hybrid, or one-to-one engagement models.
19
Churned
WebAPI — Record3.7 Visit Churned suits subscription-focused teams managing large subscriber bases and interaction volumes.
20
Customerscore.io
WebAPI — Record3.7 Visit Customerscore.io is aimed at lean Customer Success, Growth, and RevOps teams at SaaS companies.
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ZapScale
Web — Record3.7 Visit ZapScale is presented for growing customer success teams at B2B SaaS companies.
22
ClientSuccess
Web — Record3.6 Visit ClientSuccess suits early-stage startups, SMBs, mid-market teams, and larger organisations with structured customer-success programs.
23
Planhat
WebAPI — Record3.6 Visit It suits B2B commercial teams looking to organize customer success, sales, or professional services work in one platform.
25
Gainsight Customer Success
AndroidiPhone & iPadWeb — Record3.0 Visit Gainsight Customer Success suits teams that need tools for customer health, onboarding, renewals, and success workflows.
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