Best Customer Health Score Software in 2026
Updated
In short: SaaSy is ranked #1 of 26 as of 4 October 2026, ahead of Gainsight Customer Success and Exeechain. The best-ranked option with a free plan is Exeechain. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer health score software helps teams bring signals about customer relationships into scores they can monitor. To compare the options, look at automated score updates and custom scoring models alongside the data each product uses: product usage, support, and outcomes. Health score segments and risk alerts can also shape how you interpret those scores, while free-plan availability and paid-from details clarify access. GainTrace, Vitally, and FirstDistro are among the first entries, followed by Planhat and Successifier. Consider which scoring inputs and alerting capabilities matter for your work, then compare how each entry handles them.
26 customer health score software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 SaaSy iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$49/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 2 Gainsight Customer Success iPhone + Android RecognisedPhone appDocumentedFree plan 6.7
- 3 Exeechain No phone app RecognisedPhone appDocumentedFree plan 6.4$299/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 4 GainTrace No phone app RecognisedPhone appDocumentedFree plan 6.4$6.83/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 5 Customer Health Compass No phone app RecognisedPhone appDocumentedFree plan 6.3Free Support data: Yes
- 6 FirstDistro No phone app RecognisedPhone appDocumentedFree plan 6.3$49/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 7 UserMotion No phone app RecognisedPhone appDocumentedFree plan 6.3$199/mo
- 8 Churned No phone app RecognisedPhone appDocumentedFree plan 5.6 Product usage data: YesSupport data: YesOutcome data: Yes
- 9 CustomerCatalyst No phone app RecognisedPhone appDocumentedFree plan 5.6NOK 1,990/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 10 iQcadence No phone app RecognisedPhone appDocumentedFree plan 5.6$49/mo Product usage data: YesSupport data: YesOutcome data: Yes
- 11 Retain No phone app RecognisedPhone appDocumentedFree plan 5.6$79/mo Product usage data: YesOutcome data: Yes
- 12 ClientSuccess No phone app RecognisedPhone appDocumentedFree plan 5.5
- 13 SmartKarrot No phone app RecognisedPhone appDocumentedFree plan 5.5$1,250/mo
- 14 Successifier No phone app RecognisedPhone appDocumentedFree plan 5.5$79/mo
- 15 Vitally No phone app RecognisedPhone appDocumentedFree plan 5.5
- 16 UserIQ No phone app RecognisedPhone appDocumentedFree plan 5.4 Product usage data: YesOutcome data: Yes
- 17 Gainsight Customer Communities No phone app RecognisedPhone appDocumentedFree plan 5.2
- 18 ChurnZero No phone app RecognisedPhone appDocumentedFree plan 5.1
- 19 Risqly No phone app RecognisedPhone appDocumentedFree plan 5.1 Product usage data: YesSupport data: YesOutcome data: Yes
- 20 Akita No phone app RecognisedPhone appDocumentedFree plan 4.9
- 21 CSSignal No phone app RecognisedPhone appDocumentedFree plan 4.9
- 22 Custify No phone app RecognisedPhone appDocumentedFree plan 4.9
- 23 Customerscore.io No phone app RecognisedPhone appDocumentedFree plan 4.9
- 24 Planhat No phone app RecognisedPhone appDocumentedFree plan 4.9
- 25 Velaris No phone app RecognisedPhone appDocumentedFree plan 4.7
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer health score software is ranked first on Samsung Mobile US Press?
SaaSy is ranked #1 of 26 with a score of 7.1. Gainsight Customer Success is second and Exeechain third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.