- Home
- Customer Health Score Software
- iQcadence
iQcadence
What it is
iQcadence is a paid customer success platform for SaaS founders and small teams managing account health and churn risk. It provides real-time health scores, proactive alerts, and AI tools for portfolio overviews, focus lists, meeting preparation, save plans, detail insights, and prevention plans. Its adjustable 26-factor scoring model uses recency decay, plateau detection, and trend acceleration. Revenue forecasting uses churn-probability modeling to project monthly recurring revenue impact per account, with waterfall visualization. Nine alert categories cover health, renewal, cadence, sentiment, momentum, tickets, engagement, quiet accounts, and expansion. Data can be imported by CSV, entered manually, or sent through the API. Integrations include Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, and webhooks; Zendesk and Intercom are coming soon. Reports include health exports, weekly digests, at-risk reports, renewal forecasts, churn-risk reports, segment analysis, and CSM performance. It runs on web and API access, is responsive on tablets, and is currently in early access. Plans start at $49.00 per month with a 14-day trial.
For and against
For
- Adjustable 26-factor health scoring
- Nine categories of proactive alerts
- Revenue forecasting models churn probability
- Many CRM and collaboration integrations
- 14-day free trial is included
Against
- No free plan is listed
- The product is currently in early access
- Zendesk and Intercom are coming soon
- Starter plan allows two users
The verdict
iQcadence brings scoring, alerts, forecasting, AI planning, and reporting into one customer-success workspace. Its early-access status, paid plans, and account limits matter when evaluating fit.
Who it suits
iQcadence is built for SaaS founders, customer-success teams of 1–15, and teams outgrowing spreadsheets. It suits users who need adjustable scoring, risk alerts, forecasts, and retention reports.
Plans and prices
Starter
2 users · 75 accounts · 1,000 AI calls / month · Full platform access
Read 30 Sep 2026 · iqcadence.com
Team
5 users · 200 accounts · 5,000 AI calls / month · Full platform access
Read 30 Sep 2026 · iqcadence.com
Business
15 users · 500 accounts · Unlimited AI calls · Full platform access
Read 30 Sep 2026 · iqcadence.com
On the record
- AI features
- AI features include portfolio overviews, focus lists, meeting preparation, save plans, detail insights, and prevention plans.iqcadence.com · read 30 Sep 2026
- Alerts
- The platform provides nine alert categories covering health, renewal, cadence, sentiment, momentum, tickets, engagement, quiet accounts, and expansion.iqcadence.com · read 30 Sep 2026
- Availability
- The homepage says iQcadence is currently in early access.iqcadence.com · read 30 Sep 2026
- Browser support
- iQcadence works best on current Chrome, Firefox, Safari, and Edge versions, with Chrome recommended, and is responsive on tablets.iqcadence.com · read 30 Sep 2026
- Data import
- Customers can import data by CSV, add customers manually, or use the API.iqcadence.com · read 30 Sep 2026
- Founder
- Ian Dennis is identified as the founder and is described as having over 10 years managing customer-success accounts across B2B SaaS.iqcadence.com · read 30 Sep 2026
- Health scoring
- Its proprietary 26-factor health scoring model uses recency decay, plateau detection, and trend acceleration and is transparent and adjustable.iqcadence.com · read 30 Sep 2026
- Integrations
- Available integrations are Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon.iqcadence.com · read 30 Sep 2026
- Purpose
- iQcadence is a customer success platform that provides real-time customer health scores, proactive alerts, and visibility to act before churn.iqcadence.com · read 30 Sep 2026
- Reports
- Reports include customer health exports, score history, portfolio summaries, weekly health digests, at-risk reports, renewal forecasts, trend reports, churn-risk reports, segment analysis, and CSM performance reports.iqcadence.com · read 30 Sep 2026
- Revenue forecasting
- NRR revenue forecasting projects MRR impact per account using churn-probability modeling and waterfall visualization.iqcadence.com · read 30 Sep 2026
- Security
- The site states that data is encrypted in transit and at rest and that the service has role-based access controls, audit logging, and secure cloud infrastructure.iqcadence.com · read 30 Sep 2026
- Setup time
- The site says teams can connect data, configure scoring, and view a first dashboard in about 15 minutes.iqcadence.com · read 30 Sep 2026
- Support
- The site says demo and contact requests receive a response within one business day.iqcadence.com · read 30 Sep 2026
- Target users
- iQcadence is built for SaaS founders, small customer-success teams, and teams outgrowing spreadsheets, including CS teams of 1–15.iqcadence.com · read 30 Sep 2026
