CustomerCatalyst
No phone app
6.2No. 13 of 26
in Customer Health Score Software
in Customer Health Score Software
- Recognised40% of the score46
- Phone app26% of the score0
- Documented20% of the score94
- Free plan14% of the score0
- Free plan
- Trial only
- Paid plans from
- NOK 1,990/mo
- Runs on
- Web
Summary
CustomerCatalyst is ranked #13 of 26 in customer health score software on Samsung Mobile US Press. It runs on Web. There is no free plan. A free trial is offered. Paid plans start at NOK 1,990/mo.
CustomerCatalyst plans and pricing
All plansStarter NOK 1,990/mo monthly Customer 360° profiles · real-time health scores · task management · email and Slack alerts · up to 3 users customercatalyst.io · 30 Sept 2026
Growth NOK 4,990/mo monthly Everything in Starter · automated playbooks · customer journey and success plans · dashboards and analytics · upsell and renewal forecasts · up to 10 users customercatalyst.io · 30 Sept 2026
Scale NOK 9,990/mo monthly Everything in Growth · AI MCP server · SSO, SCIM and audit logs · custom data models · custom integrations · dedicated CSM and SLA customercatalyst.io · 30 Sept 2026
Compared on customer health score software
- Free plan
- Nocustomercatalyst.io
- Product usage data
- Yescustomercatalyst.io
- Support data
- Yescustomercatalyst.io
- Outcome data
- Yescustomercatalyst.io
- Custom scoring models
- Yescustomercatalyst.io
- Automated score updates
- Yescustomercatalyst.io
- Health score segments
- Yescustomercatalyst.io
- Risk alerts
- Yescustomercatalyst.io
Facts
- Purpose
- CustomerCatalyst is an all-in-one Customer Success platform for engaging, retaining and growing customer bases.customercatalyst.io · 30 Sept 2026
- Customer 360
- The platform provides unified, real-time customer profiles, interaction tracking and customer insights.customercatalyst.io · 30 Sept 2026
- Health scoring
- Customer health scores use product usage, engagement, NPS, support tickets and CSM Pulse scores.customercatalyst.io · 30 Sept 2026
- Playbooks
- Users can create unlimited custom playbooks and trigger actions from lifecycle stages, behavior or other triggers.customercatalyst.io · 30 Sept 2026
- Success plans
- Success Plans support unlimited customizable templates, customer goals, milestones and real-time collaboration.customercatalyst.io · 30 Sept 2026
- Dashboards
- Dashboards provide personal and organization-wide views of customer health, activity, risks and expansion opportunities.customercatalyst.io · 30 Sept 2026
- Integrations
- Listed integrations include HubSpot, Salesforce, Pipedrive, Dynamics 365, Slack, Microsoft Teams, Zendesk, Intercom, Gmail, Outlook, Segment and Mixpanel.customercatalyst.io · 30 Sept 2026
- AI MCP
- An embedded MCP server lets ChatGPT, Claude, Cursor or custom agents query customer data, trigger playbooks and create tasks.customercatalyst.io · 30 Sept 2026
- Security
- CustomerCatalyst states that it follows SOC 2 and GDPR and uses encryption at rest and in transit, role-based access control, audit logs and European hosting.customercatalyst.io · 30 Sept 2026
- Onboarding
- The company states that customers can go live in 3–4 weeks with structured onboarding requiring two hours per week.customercatalyst.io · 30 Sept 2026
- Support
- Support includes 24/7 assistance through a private Slack channel, email and phone, plus a dedicated Customer Success Manager.customercatalyst.io · 30 Sept 2026
- Target users
- CustomerCatalyst is positioned for Customer Success teams in Nordic B2B SaaS companies.customercatalyst.io · 30 Sept 2026
- Coming soon
- Automation workflows and embedded NPS/CSAT surveys are marked as coming soon on the product overview.customercatalyst.io · 30 Sept 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- customercatalyst.io· checked 30 Sept 2026
- customercatalyst.io/customer-360-view· checked 30 Sept 2026
- customercatalyst.io/customer-health-score· checked 30 Sept 2026
- customercatalyst.io/automated-playbooks· checked 30 Sept 2026
- customercatalyst.io/success-plans· checked 30 Sept 2026
- customercatalyst.io/dashboard-and-analytics· checked 30 Sept 2026