Best OpenText Contact Center Analytics Alternatives in 2026
Updated
20 apps from contact center analytics software ranked against OpenText Contact Center Analytics on the same published basis.
- 1OpenText Contact Center Analytics vs MaestroQA
- 2OpenText Contact Center Analytics vs Convin
- 3OpenText Contact Center Analytics vs CallMiner Eureka
- 4OpenText Contact Center Analytics vs Five9 Interaction Analytics
- 5OpenText Contact Center Analytics vs Level AI Contact Center Analytics
- 6OpenText Contact Center Analytics vs Amazon Connect
- 7OpenText Contact Center Analytics vs Genesys Cloud Quality Management
- 8OpenText Contact Center Analytics vs EvaluAgent
- 9OpenText Contact Center Analytics vs Observe.AI Conversation Intelligence
- 10OpenText Contact Center Analytics vs QEval
- 11OpenText Contact Center Analytics vs Xdroid Customer Interaction Intelligence Platform
- 12OpenText Contact Center Analytics vs Verint Interaction Analytics
- 13OpenText Contact Center Analytics vs Joulica Contact Center Analytics
- 14OpenText Contact Center Analytics vs Squaretalk Contact Center Analytics
- 15OpenText Contact Center Analytics vs NiCE Quality Management
- 16OpenText Contact Center Analytics vs Enthu.AI
- 17OpenText Contact Center Analytics vs ASAPP Interaction Intelligence
- 18OpenText Contact Center Analytics vs Analyza
- 19OpenText Contact Center Analytics vs Omind AIQMS
- 20OpenText Contact Center Analytics vs Oryx QA
OpenText Contact Center Analytics alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | MaestroQA | 7.8 | Free plan | $185/mo | Browser, Web |
| 2 | Convin | 7.6 | Free plan | Free | Android, iOS, Web |
| 3 | CallMiner Eureka | 7.5 | No | — | API, Web |
| 4 | Five9 Interaction Analytics | 7.5 | No | $119/mo | API, Web |
| 5 | Level AI Contact Center Analytics | 6.9 | No | — | API, Web |
| 6 | Amazon Connect | 6.9 | No | — | Android, API, iOS, Web |
| 7 | Genesys Cloud Quality Management | 6.8 | No | $75/mo | Web |
| 8 | EvaluAgent | 6.8 | No | — | Web |
| 9 | Observe.AI Conversation Intelligence | 6.7 | No | — | Web |
| 10 | QEval | 6.7 | No | — | Web |
| 11 | Xdroid Customer Interaction Intelligence Platform | 6.6 | No | — | — |
| 12 | Verint Interaction Analytics | 6.5 | No | — | — |
| 13 | Joulica Contact Center Analytics | 6.1 | No | — | Web |
| 14 | Squaretalk Contact Center Analytics | 6.1 | No | $25/mo | Windows |
| 15 | NiCE Quality Management | 6.0 | No | $110/mo | Web |
| 16 | Enthu.AI | 6.0 | No | $59/mo | Web |
| 17 | ASAPP Interaction Intelligence | 5.9 | No | — | — |
| 18 | Analyza | 5.8 | No | — | Web |
| 19 | Omind AIQMS | 5.8 | No | — | — |
| 20 | Oryx QA | 5.6 | No | — | Web |
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Questions about OpenText Contact Center Analytics alternatives
What is the best alternative to OpenText Contact Center Analytics?
MaestroQA, number 1 in contact center analytics software with a score of 7.8 out of 10. The others here: Convin, CallMiner Eureka, Five9 Interaction Analytics and 16 more.
What is the best free alternative to OpenText Contact Center Analytics?
MaestroQA is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.