Chatwoot
by ChatwootIt suits support, sales, and engagement teams that want to manage customer conversations across channels.
Free plan Free trial Open source From $19 a month, billed yearly AndroidiPhone & iPadWebLinuxAPISelf-hosted
Best Social Media Customer Service Software 2026
Facts read 22 Sep 2026 – 21 Oct 2026
Social media customer service software brings social messages, comments and support work into a service workflow. It can help teams answer customers, moderate comments and track service commitments across social channels.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Chatwoot | It suits support, sales, and engagement teams that want to manage customer conversations across channels. | 6.4 | $19 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Linux | 28 Sep 2026 |
| 02 Crisp | Customer messaging platform with web, desktop, mobile and API access for support conversations. | 6.3 | $45 a month | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 03 Soclo | AI marketing app for planning, creating, scheduling and publishing content, with inbox, bookings, payments and analytics. | 6.2 | £7.99 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Mac | 15 Oct 2026 |
| 04 Genesys Cloud CX | Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools. | 6.0 | $75 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 05 Nextiva | Cloud phone system with Android, iOS, desktop, web, API and browser extension access. | 6.0 | $15 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 Comm100 Contact Center | Contact center software available on mobile, desktop, web, API and self-hosted deployments. | 5.8 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 07 Trengo | Customer service platform with a shared inbox and Android, iOS, desktop, web and API access. | 5.8 | €299 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 7 Oct 2026 |
| 08 Agorapulse | Social media management app for publishing and customer conversations across Facebook, Instagram, Threads, X and more. | 5.7 | $99 a month, billed yearly | Free plan | Android, iPhone & iPad | 28 Sep 2026 |
| 09 Front | Customer communication platform with Android, iOS, desktop, web and API apps. | 5.6 | $25 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 10 Zendesk Messaging | Messaging customer service platform with Android, iOS, web and API access. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
Use the comparison fields to review free access, paid-from details, channel support, private replies, comment moderation, SLA management, workflow automation and customer profiles. The list follows the site's current order, which can change as entries are updated.
02
Crisp
Customer messaging platform with web, desktop, mobile and API access for support conversations.
AndroidiPhone & iPadWeb+3 Record6.3 Visit
03
Soclo
AI marketing app for planning, creating, scheduling and publishing content, with inbox, bookings, payments and analytics.
AndroidiPhone & iPadWeb+2 Record6.2 Visit
04
Genesys Cloud CX
Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
AndroidiPhone & iPadWeb+4 Record6.0 Visit
05
Nextiva
Cloud phone system with Android, iOS, desktop, web, API and browser extension access.
AndroidiPhone & iPadWeb+5 Record6.0 Visit
6
Comm100 Contact Center
AndroidiPhone & iPadWeb+4 — Record5.8 Visit Contact center software available on mobile, desktop, web, API and self-hosted deployments.
7
Trengo
AndroidiPhone & iPadWeb+3 €299 a month, billed yearly Record5.8 Visit Customer service platform with a shared inbox and Android, iOS, desktop, web and API access.
8
Agorapulse
AndroidiPhone & iPad $99 a month, billed yearly Record5.7 Visit Social media management app for publishing and customer conversations across Facebook, Instagram, Threads, X and more.
9
Front
AndroidiPhone & iPadWeb+3 $25 a month, billed yearly Record5.6 Visit Customer communication platform with Android, iOS, desktop, web and API apps.
10
Zendesk Messaging
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Messaging customer service platform with Android, iOS, web and API access.
11
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.3 Visit Customer messaging platform with live chat, website chatbot and Android, iOS and web apps.
12
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit Help desk offering shared inboxes, service-level agreements, help centers and automated tickets.
14
Sprout Social
AndroidiPhone & iPad $79 a month, billed yearly Record5.2 Visit Sprout Social suits teams organizing social accounts and coordinating posts, replies, and approvals.
15
Text.com
AndroidiPhone & iPadWeb+3 $19 a month, billed yearly Record5.2 Visit Text is built for ecommerce and SaaS support teams managing conversations across chat, messaging, email, and social channels.
16
Respond.io
AndroidiPhone & iPadWeb+1 $79 a month, billed yearly Record5.1 Visit Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations.
17
SleekFlow
AndroidiPhone & iPadWeb+1 $49 a month, billed yearly Record5.1 Visit SleekFlow suits businesses managing customer conversations across several channels, including education, travel, e-commerce, real estate, beauty and wellness, luxury…
18
ZorgSocial
AndroidiPhone & iPadWeb+2 $59 a month Record5.1 Visit ZorgSocial combines social scheduling, a unified inbox, AI content tools and an app builder on web, iOS and Android.
19
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.0 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
20
Oktopost
AndroidiPhone & iPadWeb+1 $499 a month, billed yearly Record4.7 Visit Oktopost suits B2B marketing teams that need social publishing, employee advocacy, and analytics tied to business metrics.
21
Hootsuite
Web $99 a month, billed yearly Record4.6 Visit It suits individuals and teams managing multiple social channels from a shared web dashboard.
22
LiveAgent
API $15 a month, billed yearly Record4.6 Visit LiveAgent is a customer support platform available through an API, with free and paid plans.
23
Kayako
AndroidiPhone & iPadWeb+1 — Record4.4 Visit Help desk with a shared inbox, service-level agreements, help center, automated tickets and API.
24
Medal Social Inbox
AndroidiPhone & iPadWeb $129 a month, billed yearly Record4.4 Visit Medal Social Inbox may suit founders, support teams, and ecommerce teams managing conversations across social channels, email, and forms.
25
NapoleonCat
AndroidiPhone & iPadWeb $89 a month Record4.4 Visit NapoleonCat handles conversations and approvals across nine networks, including Facebook, Instagram and TikTok.
Before you choose
Match your social channels
Start with the Supported social channels field. Platform coverage varies across web, API, iOS, Android, macOS and Windows access.
An API can matter when social messages need to connect with an existing service system. Check the supported platform before choosing a tool.
Review replies and moderation
Private social replies let a service team move a public conversation into a private exchange. Comment moderation helps manage comments within the service workflow.
Compare these fields with the social channels your team handles so the response process fits the work.
Check service controls
SLA management can help track service commitments. Workflow automation can route or update work without manual steps.
Customer profiles can give agents customer context while they handle social requests. Review these fields together with your support process.
Compare access and cost
Use the Free plan field to identify tools with no-cost access. Paid from shows the listed starting price when a maker provides one.
A free trial can provide time to review the workflow before a purchase. The comparison also flags open-source software for readers who need that model.
Questions
Which platforms are covered?
The comparison includes web, API, iOS, Android, macOS and Windows availability. Platform support differs by tool.
What social service features are compared?
Fields include supported social channels, private social replies, comment moderation, SLA management, workflow automation and customer profiles.
Can I find software with a free plan?
Yes. Use the Free plan field to identify tools that list a free plan.
Are free trials shown?
Yes. The comparison includes a Free trial field so you can see which tools provide trial access.
Does the list include open-source software?
Yes. Open-source status is included in the comparison for tools that use that model.
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