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Ranked on the record · 41 apps

Best Social Media Customer Service Software 2026

Social media customer service software brings social messages, comments and support work into a service workflow. It can help teams answer customers, moderate comments and track service commitments across social channels.

Use the comparison fields to review free access, paid-from details, channel support, private replies, comment moderation, SLA management, workflow automation and customer profiles. The list follows the site's current order, which can change as entries are updated.

01

Chatwoot

by Chatwoot

It suits support, sales, and engagement teams that want to manage customer conversations across channels.

Free plan Free trial Open source From $19 a month, billed yearly AndroidiPhone & iPadWebLinuxAPISelf-hosted
Record6.5 Visit site The record
02

Crisp

Customer messaging platform with web, desktop, mobile and API access for support conversations.

AndroidiPhone & iPadWeb+3
Record6.4 Visit
03

Soclo

AI marketing app for planning, creating, scheduling and publishing content, with inbox, bookings, payments and analytics.

AndroidiPhone & iPadWeb+2
Record6.2 Visit
04

Genesys Cloud CX

Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.

AndroidiPhone & iPadWeb+4
Record6.0 Visit
05

Nextiva

Cloud phone system with Android, iOS, desktop, web, API and browser extension access.

AndroidiPhone & iPadWeb+5
Record6.0 Visit
6
Agorapulse

Social media management app for publishing and customer conversations across Facebook, Instagram, Threads, X and more.

AndroidiPhone & iPad $99 a month, billed yearly Record5.8 Visit
7
Comm100 Contact Center

Contact center software available on mobile, desktop, web, API and self-hosted deployments.

AndroidiPhone & iPadWeb+4 — Record5.8 Visit
8
Trengo

Customer service platform with a shared inbox and Android, iOS, desktop, web and API access.

AndroidiPhone & iPadWeb+3 €299 a month, billed yearly Record5.8 Visit
9
Front

Customer communication platform with Android, iOS, desktop, web and API apps.

AndroidiPhone & iPadWeb+3 $25 a month, billed yearly Record5.6 Visit
10
Intercom

Customer messaging platform with live chat, website chatbot and Android, iOS and web apps.

AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.5 Visit
11
Zendesk Messaging

Messaging customer service platform with Android, iOS, web and API access.

AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit
12
Sprout Social

Sprout Social suits teams organizing social accounts and coordinating posts, replies, and approvals.

AndroidiPhone & iPad $79 a month, billed yearly Record5.3 Visit
13
Text.com

Text is built for ecommerce and SaaS support teams managing conversations across chat, messaging, email, and social channels.

AndroidiPhone & iPadWeb+3 $19 a month, billed yearly Record5.3 Visit
14
Deskpro

Help desk offering shared inboxes, service-level agreements, help centers and automated tickets.

AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit
15
Emplifi
AndroidiPhone & iPadWeb+1 $1,249 a month Record5.2 Visit
16
Respond.io

Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations.

AndroidiPhone & iPadWeb+1 $79 a month, billed yearly Record5.2 Visit
17
Gorgias

Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.

AndroidiPhone & iPadWeb+2 Free plan Record5.1 Visit
18
SleekFlow

SleekFlow suits businesses managing customer conversations across several channels, including education, travel, e-commerce, real estate, beauty and wellness, luxury…

AndroidiPhone & iPadWeb+1 $49 a month, billed yearly Record5.1 Visit
19
ZorgSocial

ZorgSocial combines social scheduling, a unified inbox, AI content tools and an app builder on web, iOS and Android.

AndroidiPhone & iPadWeb+2 $59 a month Record5.1 Visit
20
LiveAgent

LiveAgent is a customer support platform available through an API, with free and paid plans.

API $15 a month, billed yearly Record4.8 Visit
21
Hootsuite

It suits individuals and teams managing multiple social channels from a shared web dashboard.

Web $99 a month, billed yearly Record4.7 Visit
22
Oktopost

Oktopost suits B2B marketing teams that need social publishing, employee advocacy, and analytics tied to business metrics.

AndroidiPhone & iPadWeb+1 $499 a month, billed yearly Record4.7 Visit
23
Kayako

Help desk with a shared inbox, service-level agreements, help center, automated tickets and API.

AndroidiPhone & iPadWeb+1 — Record4.5 Visit
24
Medal Social Inbox

Medal Social Inbox may suit founders, support teams, and ecommerce teams managing conversations across social channels, email, and forms.

AndroidiPhone & iPadWeb $129 a month, billed yearly Record4.5 Visit
25
NapoleonCat

NapoleonCat handles conversations and approvals across nine networks, including Facebook, Instagram and TikTok.

AndroidiPhone & iPadWeb $89 a month Record4.5 Visit

Before you choose

Match your social channels

Start with the Supported social channels field. Platform coverage varies across web, API, iOS, Android, macOS and Windows access.

An API can matter when social messages need to connect with an existing service system. Check the supported platform before choosing a tool.

Review replies and moderation

Private social replies let a service team move a public conversation into a private exchange. Comment moderation helps manage comments within the service workflow.

Compare these fields with the social channels your team handles so the response process fits the work.

Check service controls

SLA management can help track service commitments. Workflow automation can route or update work without manual steps.

Customer profiles can give agents customer context while they handle social requests. Review these fields together with your support process.

Compare access and cost

Use the Free plan field to identify tools with no-cost access. Paid from shows the listed starting price when a maker provides one.

A free trial can provide time to review the workflow before a purchase. The comparison also flags open-source software for readers who need that model.

Questions

Which platforms are covered?
The comparison includes web, API, iOS, Android, macOS and Windows availability. Platform support differs by tool.
What social service features are compared?
Fields include supported social channels, private social replies, comment moderation, SLA management, workflow automation and customer profiles.
Can I find software with a free plan?
Yes. Use the Free plan field to identify tools that list a free plan.
Are free trials shown?
Yes. The comparison includes a Free trial field so you can see which tools provide trial access.
Does the list include open-source software?
Yes. Open-source status is included in the comparison for tools that use that model.

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