Text.com
Wrocław, Poland
What it is
Text.com is a customer service platform for ecommerce and SaaS teams. It combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP. The AI agent can recognize buying intent, recommend products, recover abandoned carts, resolve support requests, and transfer conversations to people with context. MCP lets assistants such as Claude and ChatGPT access Text tickets, chats, and transcripts under existing permissions. Integrations include Shopify, Salesforce, HubSpot, Slack, WhatsApp, email, SMS, Messenger, and commerce platforms such as WooCommerce, Magento, BigCommerce, Adobe Commerce, and others. Every plan includes a ready-made integration or custom API connection without a separate integration fee. Text supports website chat, social channels, comment moderation, SLA management, workflow automation, and customer profiles. It runs on web, macOS, Windows, iOS, Android, and API environments. Plans start at $19 a month billed yearly, with a 14-day trial and no free plan. Essential stores 60 days of conversation and file history; Growth and Enterprise provide unlimited history.
For and against
For
- Combines AI agent with help desk and inbox
- Supports web, desktop, and mobile apps
- Includes API connectivity on every plan
- Offers workflow automation and SLA management
- Provides 24/7/365 support in every plan
Against
- No free plan is available
- Essential history is limited to 60 days
- Enterprise pricing is custom
- Plans start at $19 per user monthly
The verdict
Text brings multichannel support, AI assistance, workflows, and customer data into one platform. Its annual billing, plan limits, and paid-only structure are key considerations for prospective teams.
Who it suits
Text is built for ecommerce and SaaS support teams managing conversations across chat, messaging, email, and social channels. Teams needing AI assistance, workflows, customer profiles, and API connectivity may fit its scope.
Plans and prices
Essential
1 AI Agent · 10 AI resolutions · 5 reply suggestions · 5 AI text edits
Read 30 Sep 2026 · text.com
Growth
10 AI Agents · 200 AI resolutions · 50 reply suggestions · 100 AI text edits
Read 30 Sep 2026 · text.com
Enterprise
Custom AI Agents · custom resolution logic · custom data pipelines · custom workflow automation
Read 30 Sep 2026 · text.com
On the record
- AI agent
- The AI agent can recognize buying intent, recommend products, recover abandoned carts, resolve support requests, and hand conversations to humans with full context.text.com · read 30 Sep 2026
- API connectivity
- Every plan includes platform connection through a ready-made integration or a custom API connection without a separate integration fee.text.com · read 30 Sep 2026
- Audience
- Text is built for ecommerce and SaaS teams.text.com · read 30 Sep 2026
- Company history
- Text says it was founded in Wrocław in 2002 as LiveChat, became Text in September 2023, and launched the Text Platform in May 2025.text.com · read 30 Sep 2026
- Compliance
- Text states that it is GDPR compliant and supports CCPA, SOC 2 Type 2, and PCI DSS.text.com · read 30 Sep 2026
- Data retention limits
- Essential includes 60 days of conversation and file history, while Growth and Enterprise include unlimited history.text.com · read 30 Sep 2026
- Desktop and mobile
- Text provides desktop downloads for macOS and Windows plus mobile apps for iOS and Android.text.com · read 30 Sep 2026
- Encryption
- Connections to Text Services are encrypted with 256-bit TLS versions 1.2 and 1.3.text.com · read 30 Sep 2026
- Integrations
- Listed integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud.text.com · read 30 Sep 2026
- MCP
- MCP connects AI assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts while using existing permissions.text.com · read 30 Sep 2026
- Product
- Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform.text.com · read 30 Sep 2026
- Security controls
- Text lists annual penetration testing, a web application firewall, software supply-chain vulnerability scanning, role-based access controls, and client-data segregation.text.com · read 30 Sep 2026
- Support
- The pricing comparison lists a self-service help center and 24/7/365 support in every plan.text.com · read 30 Sep 2026
