Coherence suits businesses coordinating customer, partner, vendor, and team relationships, including service jobs, client projects, and consulting engagements.
Free plan Free trial From $12 a month AndroidWebWindowsMacAPI
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Best Shared Inbox Software 2026
Facts read 21 Sep 2026 – 15 Oct 2026
When several teammates handle incoming messages, shared inbox software can help coordinate who owns a conversation and how replies are managed. Compared on assignment automation and collision detection, the entries also cover internal comments, shared mailboxes, and supported mail platforms. Mobile apps may be relevant for teams managing conversations away from a desk. Free-plan availability and paid-from pricing provide cost points to compare. Drag, Helpwise, and Loop Email are among the named options. Weigh the listed collaboration features against how your team distributes incoming work and keeps others informed.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Coherence | Coherence suits businesses coordinating customer, partner, vendor, and team relationships, including service jobs, client projects, and consulting engagements. | 6.2 | $12 a month | Free plan | Android, Web, Windows, Mac | 15 Oct 2026 |
| 02 Cerb | 6.0 | $40 a month | Free plan | Web, Linux, API, Self-hosted | 15 Oct 2026 | |
| 03 Serif | Serif is intended for small businesses and operations teams that want to automate routine email and document work. | 6.0 | $30 a month | Free plan | iPhone & iPad, Web, Windows, Mac | 14 Oct 2026 |
| 04 Zoho TeamInbox | It suits teams distributing incoming messages across shared inboxes, particularly teams handling high email volumes. | 6.0 | $0.99 a month | Free plan | Android, iPhone & iPad, Web | 4 Oct 2026 |
| 05 Drag | Drag suits teams working in Gmail or Google Workspace that need to share customer email across support, sales, operations, IT or HR. | 5.8 | $12 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 06 Trengo | Trengo suits teams handling customer conversations across several messaging and voice channels. | 5.8 | €299 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 7 Oct 2026 |
| 07 Front | 5.6 | $25 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 | |
| 08 Gmelius | Gmelius suits teams that coordinate work in Gmail and want to assign defined jobs to AI agents. | 5.4 | $228 a year | Free trial | Android, iPhone & iPad, Web, Browser extension | 4 Oct 2026 |
| 09 Loop Email | It suits teams managing shared customer or internal email, including agencies, ecommerce, logistics, finance, IT services, travel, and enterprise operations. | 5.3 | $18.75 a month | Free trial | Android, iPhone & iPad, Web, Windows | 2 Oct 2026 |
| 10 Shared Inbox by Canary | Shared Inbox by Canary suits teams that manage shared customer email and need assignment, status tracking, or coordinated replies. | 5.3 | $10 a month | Free trial | iPhone & iPad, Web, Windows, Mac | 7 Oct 2026 |
02
Cerb
WebLinuxAPI+1 Record6.0 Visit
03
Serif
Serif is intended for small businesses and operations teams that want to automate routine email and document work.
iPhone & iPadWebWindows+1 Record6.0 Visit
04
Zoho TeamInbox
It suits teams distributing incoming messages across shared inboxes, particularly teams handling high email volumes.
AndroidiPhone & iPadWeb Record6.0 Visit
05
Drag
Drag suits teams working in Gmail or Google Workspace that need to share customer email across support, sales, operations, IT or HR.
AndroidiPhone & iPadWeb+4 Record5.8 Visit
6
Trengo
AndroidiPhone & iPadWeb+3 €299 a month, billed yearly Record5.8 Visit Trengo suits teams handling customer conversations across several messaging and voice channels.
8
Gmelius
AndroidiPhone & iPadWeb+2 $228 a year Record5.4 Visit Gmelius suits teams that coordinate work in Gmail and want to assign defined jobs to AI agents.
9
Loop Email
AndroidiPhone & iPadWeb+2 $18.75 a month Record5.3 Visit It suits teams managing shared customer or internal email, including agencies, ecommerce, logistics, finance, IT services, travel, and enterprise operations.
10
Shared Inbox by Canary
iPhone & iPadWebWindows+1 $10 a month Record5.3 Visit Shared Inbox by Canary suits teams that manage shared customer email and need assignment, status tracking, or coordinated replies.
11
Help Scout
API $25 a month Record5.2 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
12
Keeping
AndroidiPhone & iPadWeb+1 $14 a month, billed yearly Record5.2 Visit Keeping may suit teams handling customer support, HR, or IT email through Gmail or Google Workspace.
13
Maxdesk
Web $20 a month Record5.2 Visit Maxdesk suits startups, growing support teams, larger organizations, and internal IT groups needing browser-based ticketing.
14
Sortd
AndroidiPhone & iPadWeb+2 $10 a month, billed yearly Record5.2 Visit Sortd suits customer support, sales, operations, project management, finance, HR, and hiring teams working in Gmail.
15
Helpwise
AndroidiPhone & iPadWeb $15 a month Record5.1 Visit Helpwise suits teams that receive many customer queries and need multiple people to access or answer them.
16
Zavu Inbox
WebAPI $20 a month Record5.0 Visit Zavu Inbox suits developers building multichannel messaging or AI-agent workflows through an API.
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