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Loop Email
Ljubljana, Slovenia
What it is
Loop Email is a team email and customer operations platform centered on shared inboxes for customer and internal conversations. Teams can assign owners, mention teammates, use direct messages, and add private chat to email threads. Workflow features include shared and personal rules, SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects with Gmail, Outlook, Exchange, and IMAP, and provides customizable automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. The 14-day trial does not require credit card information, with charges starting after a paid subscription. Starter costs $18.75 a month per user, billed monthly, with at least three users and three shared inboxes. Pro costs $375 a month per user, billed monthly, with a 10-user minimum and 10 shared inboxes. Nito d.o.o. is identified as the provider.
For and against
For
- Shared inbox ownership and mentions
- Workflow rules and SLA reminders
- Collision detection and assignment options
- Reports with productivity metrics
- 14-day trial without card details
Against
- Starter requires at least 3 users
- Pro requires at least 10 users
- Enterprise requires at least 30 users
The verdict
Loop Email offers shared inbox collaboration, workflow automation, and reporting across major desktop and mobile platforms. Its user minimums and plan costs make team size central to choosing a tier.
Who it suits
It suits teams managing shared customer or internal email, including agencies, ecommerce, logistics, finance, IT services, travel, and enterprise operations. The broad platform support helps teams work from desktop, web, and mobile devices.
Plans and prices
Starter
3 shared inboxes · email channels · basic email reports · in-app support
Read 2 Oct 2026 · intheloop.io
Pro
10 shared inboxes · email channels · automated workflow rules · personalized reports
Read 2 Oct 2026 · intheloop.io
Enterprise
10+ shared inboxes (pay per additional) · email channels · automated workflow rules · custom reports
Read 2 Oct 2026 · intheloop.io
On the record
- Collaboration
- Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads.intheloop.io · read 2 Oct 2026
- Company history
- The company’s timeline identifies 2018 as the year it launched Loop Email, following products named 4th Office Premium in 2014 and 4th Office in 2016.intheloop.io · read 2 Oct 2026
- Customer response tools
- Features include shared templates, collision detection, round robin and workload assignment, and SLA notifications.intheloop.io · read 2 Oct 2026
- Email providers
- The product says it connects to email providers including Gmail, Outlook, Exchange, and IMAP.intheloop.io · read 2 Oct 2026
- Encryption
- The privacy policy says data in transit is protected with HTTPS/TLS 1.2 and describes encryption using AES_128_GCM.intheloop.io · read 2 Oct 2026
- Intended teams
- The company describes Loop as an email management app for teams and presents use cases for agencies, ecommerce, logistics, finance, IT services, travel, and enterprise.intheloop.io · read 2 Oct 2026
- Maker
- The privacy policy identifies Nito d.o.o. as the provider of Loop Email applications and services.intheloop.io · read 2 Oct 2026
- Plan limits
- Starter requires at least 3 users and includes 3 shared inboxes; Pro requires 10 users and includes 10 shared inboxes; Enterprise requires 30 users and includes 10 or more inboxes with additional inboxes charged separately.intheloop.io · read 2 Oct 2026
- Privacy and infrastructure
- Loop says it stores data using AWS, uses OAuth 2.0 where supported, and stores credentials in Microsoft Azure Key Vault when OAuth is unavailable.intheloop.io · read 2 Oct 2026
- Product
- Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations.intheloop.io · read 2 Oct 2026
- Reporting
- Loop provides customizable and automated reports with team productivity metrics.intheloop.io · read 2 Oct 2026
- Security
- Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing.intheloop.io · read 2 Oct 2026
- Support
- Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos.intheloop.io · read 2 Oct 2026
- Trial
- The 14-day free trial does not require credit card information and charges begin only after subscribing to a paid plan.intheloop.io · read 2 Oct 2026
- Workflow automation
- Loop offers shared and personal rules to automate inbox workflows, plus SLA reminders and notifications.intheloop.io · read 2 Oct 2026
