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Helpwise
Palo Alto, California, United States
What it is
Helpwise is a customer communications tool that brings queries from multiple channels into a Universal Inbox for teams to manage and answer together. Teammates can assign conversations, mention colleagues in notes, share drafts, and use collision detection to see when another person is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom inboxes for communication channels using APIs. Helpwise is available on web, Android, and iOS. Its security information says data in transit is encrypted using HTTPS, while uploaded files, email content, message metadata, and backups are encrypted at rest. Standard includes three shared inboxes and 15 saved replies; Premium includes 10 inboxes and 25 automation rules; Advanced includes 30 inboxes and unlimited automation rules. Plans start at $12/user/mo billed annually, and a seven-day trial is available. There is no free plan.
For and against
For
- Combines queries from multiple channels in one inbox.
- Collision detection shows when another teammate is replying.
- Rules can automate delegation, tagging, and replies.
- Available on web, Android, and iOS.
Against
- No free plan is listed.
- Standard includes three shared inboxes.
- The seven-day trial is listed; no trial terms are provided.
The verdict
Helpwise brings shared conversations, team collaboration, and assignment automation together. Compare the inbox and automation limits across plans with your team's needs; the listed starting price is $12/user/mo billed annually.
Who it suits
Helpwise suits teams that receive many customer queries and need multiple people to access or answer them. It identifies customer success, finance, HR, procurement, support, sales, and operations teams as potential users.
Plans and prices
Standard
Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook
Read 29 Sep 2026 · helpwise.io
Premium
Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics
Read 29 Sep 2026 · helpwise.io
Advanced
Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules
Read 29 Sep 2026 · helpwise.io
On the record
- Automation
- Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment.helpwise.io · read 29 Sep 2026
- Best-fit teams
- Helpwise says it suits teams receiving many customer queries where multiple team members need to reply to or access the conversations, and names customer success, finance, HR, procurement, support, sales, and operations teams.helpwise.io · read 29 Sep 2026
- Custom apps
- Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs.helpwise.io · read 29 Sep 2026
- Hosting
- Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database.helpwise.io · read 29 Sep 2026
- Integrations
- The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations.helpwise.io · read 29 Sep 2026
- Mobile access
- The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices.helpwise.io · read 29 Sep 2026
- Plan limits
- Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules.helpwise.io · read 29 Sep 2026
- Product
- Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way.helpwise.io · read 29 Sep 2026
- Security
- The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest.helpwise.io · read 29 Sep 2026
- Security testing
- Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email.helpwise.io · read 29 Sep 2026
- Support
- The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced.helpwise.io · read 29 Sep 2026
- Team collaboration
- Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread.helpwise.io · read 29 Sep 2026
- Universal inbox
- The Universal Inbox brings customer queries from multiple channels into one place.helpwise.io · read 29 Sep 2026
