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Shared Inbox by Canary
What it is
Shared Inbox by Canary is a collaborative team inbox for organizing and answering email together. Teams can assign messages, track conversation status, and use internal chat and mentions to coordinate replies. AI can route incoming messages by subject, answer repeat questions using uploaded help documents, and send follow-ups automatically. Other tools include shared templates, ticket status and assignment, issue tagging, thread merging, search, analytics, and CSAT. Email connections include Gmail, Microsoft 365, and IMAP; the service is available on web, macOS, Windows, and iOS. Starter costs $10 a month, billed monthly, and includes one shared inbox, a built-in helpdesk, and an AI chatbot with capacity for up to 100 training materials and 100 responses. Business costs $20 a month and raises those chatbot limits to 1,000 each while adding AI agent assistance, issue analysis, integrations, analytics, and CSAT. Scale costs $30 a month, raises chatbot limits to 10,000 each, and adds API access, SSO, directory sync, advanced integrations and analytics, and priority support. A 14-day trial is available, but there is no free plan. The privacy policy says data is encrypted in transit and at rest, and user data is not used to train generalized AI models.
For and against
For
- Assigns conversations and tracks their status.
- AI can route messages and answer from uploaded help documents.
- Connects with Gmail, Microsoft 365, and IMAP.
- 14-day trial is available.
- Plans include shared inbox, templates, and internal chat.
Against
- No free plan is offered.
- Starter is limited to 100 training materials and 100 responses.
- Priority support is included only with Scale.
The verdict
Shared Inbox by Canary pairs shared email workflows with helpdesk and AI features, with plan capacity and administration tools increasing by tier. The monthly plans begin at $$10, and a 14-day trial is available.
Who it suits
Shared Inbox by Canary suits teams that manage shared customer email and need assignment, status tracking, or coordinated replies. Its plan descriptions also target customer support and high-volume teams.
Plans and prices
Starter
100 Training materials · 100 Responses
Read 7 Oct 2026 · shared-inbox.ai
Business
1,000 Training materials · 1,000 Responses
Read 7 Oct 2026 · shared-inbox.ai
Scale
10,000 Training materials · 10,000 Responses
Read 7 Oct 2026 · shared-inbox.ai
On the record
- AI data handling
- The privacy policy says user data is not used to train generalized AI models and that AI providers are not allowed to retain or use it for model training or improvement.shared-inbox.ai · read 7 Oct 2026
- AI routing
- The product says AI routes incoming messages to the appropriate team member based on their subject, such as billing questions or bug reports.shared-inbox.ai · read 7 Oct 2026
- Assignment
- Teams can assign emails to members and see conversation status to reduce duplicate replies and dropped conversations.shared-inbox.ai · read 7 Oct 2026
- Automation
- AI can answer repetitive questions from uploaded help documents and automatically send follow-ups.shared-inbox.ai · read 7 Oct 2026
- Company
- The About page says Shared Inbox by Canary began as a solution to the Canary Mail team's internal email collaboration needs.shared-inbox.ai · read 7 Oct 2026
- Data location
- The privacy policy says collected information is stored on the company's servers in Germany.shared-inbox.ai · read 7 Oct 2026
- Email providers
- The site lists Gmail, Microsoft 365, and IMAP as supported email connections.shared-inbox.ai · read 7 Oct 2026
- Integrations
- The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services.shared-inbox.ai · read 7 Oct 2026
- Intended teams
- The site describes Starter as for getting started with team email, Business for customer support teams, and Scale for high-volume teams with compliance needs.shared-inbox.ai · read 7 Oct 2026
- Other features
- Features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics, and CSAT.shared-inbox.ai · read 7 Oct 2026
- Product
- Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together.shared-inbox.ai · read 7 Oct 2026
- Security
- The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits.shared-inbox.ai · read 7 Oct 2026
- Setup
- The site says setup takes 15 minutes and requires no engineering.shared-inbox.ai · read 7 Oct 2026
- Support
- The Scale plan includes priority support, and the site offers a personalized demo session.shared-inbox.ai · read 7 Oct 2026
