Sortd
What it is
Sortd turns Gmail conversations into a visual workflow for teams, assigning each conversation an owner, status, and deadline. Shared inboxes such as support@, sales@, orders@, and accounts@ work without mailbox migration. Users drag emails into lanes, rename lanes, and build workflows with statuses, colours, and fields. Views include Kanban, table, deadline, day-planner, and message, although Starter provides only Kanban and Planner views. Business adds CRM pipelines, deal management, team contacts, REST API, and MCP access for agents such as Claude, ChatGPT, Gemini, Codex, and Cursor. Essentials includes AI Smart Status; Business adds urgency, sentiment, and content-based assignment. Integrations include Google Calendar, Google Drive, and Zapier. Android and iOS apps and a Gmail mobile add-on support mobile work. Plans start at $10/user/mo billed annually, with a 7-day trial.
For and against
For
- Shared Gmail inboxes without mailbox migration
- Multiple board and planning views
- Google Calendar, Drive, and Zapier integrations
- Android and iOS apps available
- 7-day trial included
Against
- No free plan
- Starter has only Kanban and Planner views
- Starter limits users, boards, history, and inboxes
- Advanced agent access requires Business
The verdict
Sortd adds ownership, statuses, deadlines, and team views to Gmail-based work. Plan limits and the absence of a free tier should shape your choice.
Who it suits
Sortd suits customer support, sales, operations, project management, finance, HR, and hiring teams working in Gmail. It is useful where shared inbox ownership and workflow status are needed.
Plans and prices
Starter
Users 10 Max · Shared Boards 5 Max · History 6 Months · 2 Shared Mailboxes
Read 30 Sep 2026 · sortd.com
Essentials
Users 20 Max · History 2 Years · 10 Shared Inboxes · Advanced Automations (20 Rules)
Read 30 Sep 2026 · sortd.com
Business
Unlimited Inboxes & Users · Unlimited Automations · Unlimited History · Priority Support
Read 30 Sep 2026 · sortd.com
Business Plus
Upcoming · Contact Sales · Concierge Onboarding · AI features launching soon
Read 30 Sep 2026 · sortd.com
On the record
- Agent platform
- Business includes REST API and MCP access for connecting agents such as Claude, ChatGPT, Gemini, Codex and Cursor.sortd.com · read 30 Sep 2026
- Agent safety
- Sortd describes graduated agent send scopes, with drafts.write as the default and human review before sending.sortd.com · read 30 Sep 2026
- AI features
- Essentials includes AI Smart Status, while Business adds AI urgency and sentiment features and content-based assignment.sortd.com · read 30 Sep 2026
- Board views
- Sortd provides Kanban, table, deadline, day-planner and message views, with Starter limited to Kanban and Planner views.sortd.com · read 30 Sep 2026
- CRM
- Sortd includes built-in CRM pipelines, deal management and team contact management in the Business plan.sortd.com · read 30 Sep 2026
- Integrations
- Sortd lists Google Calendar, Google Drive and Zapier integrations, with Zapier connecting to apps including Google Sheets, Typeform, Jotform, HubSpot and Trello.sortd.com · read 30 Sep 2026
- Mobile access
- Sortd offers iOS and Android mobile apps and a Gmail mobile add-on for adding tasks and emails.sortd.com · read 30 Sep 2026
- Product purpose
- Sortd turns Gmail conversations into a visual team workflow in which each conversation has an owner, status and deadline.sortd.com · read 30 Sep 2026
- Security
- Sortd says it was officially approved and vetted by a Google-appointed security audit and compliance firm.sortd.com · read 30 Sep 2026
- Shared inboxes
- Sortd supports shared Gmail inboxes such as support@, sales@, orders@ and accounts@ without mailbox migration.sortd.com · read 30 Sep 2026
- Support
- Priority Support is included in the Business plan, while Business Plus includes concierge onboarding and a success manager.sortd.com · read 30 Sep 2026
- Target users
- Sortd lists customer support, sales, operations, project management, finance, HR and hiring as use cases.sortd.com · read 30 Sep 2026
- Workflow organization
- Users can drag emails into board lanes, rename lanes, create custom workflows and add statuses, colours and fields.sortd.com · read 30 Sep 2026
