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Keeping
Brooklyn, New York, United States
What it is
Keeping turns Gmail and Google Workspace into a shared inbox and help desk where teams handle customer email as tickets. Inside Gmail, teammates can assign, prioritize, track, and resolve messages. Collaboration features include internal notes, ticket statuses, and collision detection; shared drafts are available on Advanced and HIPAA plans. Workflows can assign, tag, prioritize, and process incoming email. Essentials includes two workflows, while Advanced and HIPAA include unlimited workflows. Reporting covers agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA. Keeping lists integrations including Shopify, Salesforce, Slack, Zapier, HubSpot, Asana, Jira, and monday.com. Its Zapier integration sends ticket data to other tools, but cannot currently create or update Keeping tickets. The service works exclusively with Gmail, Google Workspace, and G Suite. Its Chrome extension is compatible with Chrome and Safari, and a mobile-friendly portal is available on iPhone and Android. Essentials starts at $14 per user per month billed annually; there is no free plan, and a 14-day trial is available.
For and against
For
- Assigns and tracks email as tickets inside Gmail.
- Includes internal notes and collision detection.
- Automates assignment, tagging, and prioritization.
- Mobile-friendly portal supports iPhone and Android.
Against
- Works exclusively with Gmail, Google Workspace, and G Suite.
- No free plan is listed.
- Essentials has a two-user minimum.
- Zapier cannot create or update Keeping tickets.
The verdict
Keeping combines shared inbox coordination, ticket workflows, and reporting for teams using Gmail-based mail. The plans vary in workflow limits and collaboration features, and Essentials starts at $14 per user per month billed annually.
Who it suits
Keeping may suit teams handling customer support, HR, or IT email through Gmail or Google Workspace. Essentials is recommended for small teams, while Advanced is described for higher volumes.
Plans and prices
Essentials
2-user minimum · up to 10 agents · 2 shared mailboxes · 2 workflows
Read 7 Oct 2026 · keeping.com
Advanced
2-user minimum · unlimited agents · unlimited shared mailboxes · unlimited workflows
Read 7 Oct 2026 · keeping.com
HIPAA
2-user minimum · unlimited agents · unlimited shared mailboxes · signed BAA
Read 7 Oct 2026 · keeping.com
On the record
- Analytics
- Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA.keeping.com · read 7 Oct 2026
- Automation
- Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows.keeping.com · read 7 Oct 2026
- Browser and Gmail requirement
- Keeping works exclusively with Gmail, Google Workspace, and G Suite; its Chrome extension is compatible with Chrome and Safari.keeping.com · read 7 Oct 2026
- Collaboration
- Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans.keeping.com · read 7 Oct 2026
- Company
- Keeping says it was founded in 2016 and is based in Brooklyn, New York.keeping.com · read 7 Oct 2026
- HIPAA plan
- The HIPAA plan includes full HIPAA compliance and an executed BAA; the maker describes it as intended for organizations requiring a signed BAA.keeping.com · read 7 Oct 2026
- Integrations
- The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations.keeping.com · read 7 Oct 2026
- Intended teams
- The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support.keeping.com · read 7 Oct 2026
- Mobile access
- Keeping provides a mobile-friendly portal that its pricing page says can be used on iPhone and Android devices.keeping.com · read 7 Oct 2026
- Product
- Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email.keeping.com · read 7 Oct 2026
- Security
- Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication.docs.keeping.com · read 7 Oct 2026
- Support
- Essentials includes email support, while the HIPAA plan includes a dedicated account manager.keeping.com · read 7 Oct 2026
- Ticket workflow
- Teams can assign, track, prioritize, and resolve customer emails as tickets inside Gmail.keeping.com · read 7 Oct 2026
- Zapier limitation
- Keeping's Zapier integration sends ticket data from Keeping to other tools; its documentation says creating or updating tickets in Keeping through Zapier is not currently supported.docs.keeping.com · read 7 Oct 2026
