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Maxdesk
Bengaluru, India
What it is
Maxdesk is a web-based hosted help desk and ticketing system for customer support and internal IT. Incoming email becomes threaded tickets through a workspace support address, while ticket views combine conversations, priorities, statuses, assignments, internal notes, and attachments. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules can route, tag, escalate, or auto-reply. Dashboards show ticket counts, SLA breaches, CSAT, response time, trends, and live activity. Custom roles, groups, permission controls, and ticket scopes manage access. The Free plan costs nothing, with unlimited agents and fair-use tickets; Pro costs $20 a month and Elite $99 a month. Elite adds two AI agents, up to 5,000 AI responses monthly, summaries, translations, troubleshooting, and sentiment or urgency detection.
For and against
For
- Free plan with unlimited agents
- Email converts directly into threaded tickets
- SLA countdowns and breach alerts
- No-code routing and escalation rules
- AI features available on Elite
Against
- Free tier has fair-use ticket limits
- Free tier includes Maxdesk email branding
- Only one shared mailbox
- Not a full ITSM suite
The verdict
Maxdesk covers email-driven ticketing, SLA management, automation, permissions, and reporting in a web service. Its free tier provides core workflows, while paid plans add retention, branding controls, reporting, storage, and AI.
Who it suits
Maxdesk suits startups, growing support teams, larger organizations, and internal IT groups needing browser-based ticketing. It is not presented as a full ITSM suite.
Plans and prices
Free
Unlimited agents · Unlimited tickets within fair usage · Email-to-ticket · Basic SLA policies and business hours
Read 19 Sep 2026 · maxdesk.ai
Pro
Everything in Free · Custom logo and brand colors · Advanced reports and export · Higher storage and attachment limits
Read 19 Sep 2026 · maxdesk.ai
Elite
Everything in Pro · Two AI agents · Up to 5,000 AI responses per month · Context-aware conversations
Read 19 Sep 2026 · maxdesk.ai
Free plan
Unlimited agents · unlimited tickets (fair usage) · 3-month rolling ticket, report & audit history · standard attachment/storage limits
Read 8 Oct 2026 · maxdesk.ai
Pro plan
Per workspace · 12-month rolling data retention · higher storage/attachment limits
Read 8 Oct 2026 · maxdesk.ai
Elite plan
Per workspace · 24-month rolling data retention · 2 AI agents · up to 5,000 AI responses / month
Read 8 Oct 2026 · maxdesk.ai
Enterprise plan
For enterprise-scale needs · reliability, security review, procurement paths and dedicated support
Read 8 Oct 2026 · maxdesk.ai
On the record
- AI
- Elite includes AI response assistance, translations, troubleshooting, ticket summaries and sentiment and urgency detection.maxdesk.ai · read 8 Oct 2026
- Analytics
- The dashboard includes ticket counts, SLA breaches, CSAT, response time, trends and a live activity feed.maxdesk.ai · read 8 Oct 2026
- Audience
- Maxdesk says it is for teams of all sizes, including startups, growing support teams and larger organizations; it also says it can be used for internal IT.maxdesk.ai · read 8 Oct 2026
- Automation
- No-code rules use triggers, conditions and actions, and can route, tag, escalate or auto-reply to tickets.maxdesk.ai · read 8 Oct 2026
- Each workspace gets a support address that converts incoming mail into threaded tickets.maxdesk.ai · read 8 Oct 2026
- Free-plan limits
- The Free plan has fair-use ticket limits, limited active automations, standard storage and attachment limits, and Maxdesk branding on outbound email.maxdesk.ai · read 8 Oct 2026
- Integrations
- The pages reviewed describe email-to-ticket but do not name third-party integrations.maxdesk.ai · read 8 Oct 2026
- Notable scope
- Maxdesk says it is not a full ITSM suite.maxdesk.ai · read 8 Oct 2026
- Permissions
- Maxdesk lists custom roles, groups, a permission matrix and ticket scope controls.maxdesk.ai · read 8 Oct 2026
- Product
- Maxdesk describes itself as a hosted help desk and ticketing system.maxdesk.ai · read 8 Oct 2026
- Security records
- The Free plan includes an audit trail and 3-month rolling ticket, report and audit history; Pro lists 12 months and Elite 24 months.maxdesk.ai · read 8 Oct 2026
- SLAs
- SLA targets can vary by priority and account for business hours, with ticket countdowns and breach alerts.maxdesk.ai · read 8 Oct 2026
- Support
- The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day.maxdesk.ai · read 8 Oct 2026
- Ticketing
- The ticket view combines conversations, priorities, statuses, assignments, internal notes and attachments.maxdesk.ai · read 8 Oct 2026
