JivoChat may suit teams handling visitor conversations across website chat and other listed channels.
Free plan Free trial From $28 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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Best Conversational Support Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Teams use conversational support software to manage customer messages with shared conversations, routing and automation. Use this list to compare free options, paid entry points, channels, integrations and app support.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 JivoChat | JivoChat may suit teams handling visitor conversations across website chat and other listed channels. | 6.6 | $28 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 Chatwoot | It suits support, sales, and engagement teams that want to manage customer conversations across channels. | 6.4 | $19 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Linux | 28 Sep 2026 |
| 03 Crisp | Crisp suits customer support, inbound sales, and marketing teams that manage conversations across channels. | 6.3 | $45 a month | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Zoho SalesIQ | 6.1 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 11 Oct 2026 | |
| 05 Freshchat | Freshchat suits teams that handle customer conversations across websites, apps, and messaging services. | 5.9 | $19 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 06 Chatra | 5.8 | €31 a month, billed yearly | Free plan | Android, iPhone & iPad, Web | 8 Oct 2026 | |
| 07 LiveChat | It is designed for B2B SaaS companies and ecommerce stores handling support, qualification, or sales conversations. | 5.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 08 Trengo | Trengo suits teams handling customer conversations across several messaging and voice channels. | 5.8 | €299 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 7 Oct 2026 |
| 09 Front | 5.6 | $25 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 | |
| 10 Smartsupp | Smartsupp may suit businesses that want website chat and visitor tracking alongside messaging channels and mobile access. | 5.6 | $16 a month, billed yearly | Free plan | Android, iPhone & iPad, Web | 28 Sep 2026 |
The page uses its current directory order rather than a published score. Compare the maker-listed features and platform support before choosing a tool for your workflow.
02
Chatwoot
It suits support, sales, and engagement teams that want to manage customer conversations across channels.
AndroidiPhone & iPadWeb+3 Record6.4 Visit
03
Crisp
Crisp suits customer support, inbound sales, and marketing teams that manage conversations across channels.
AndroidiPhone & iPadWeb+3 Record6.3 Visit
04
Zoho SalesIQ
AndroidiPhone & iPadWeb+4 Record6.1 Visit
05
Freshchat
Freshchat suits teams that handle customer conversations across websites, apps, and messaging services.
AndroidiPhone & iPadWeb+1 Record5.9 Visit
7
LiveChat
AndroidiPhone & iPadWeb+3 $19 a month, billed yearly Record5.8 Visit It is designed for B2B SaaS companies and ecommerce stores handling support, qualification, or sales conversations.
8
Trengo
AndroidiPhone & iPadWeb+3 €299 a month, billed yearly Record5.8 Visit Trengo suits teams handling customer conversations across several messaging and voice channels.
10
Smartsupp
AndroidiPhone & iPadWeb $16 a month, billed yearly Record5.6 Visit Smartsupp may suit businesses that want website chat and visitor tracking alongside messaging channels and mobile access.
11
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.4 Visit Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
12
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.3 Visit Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
13
tawk.to
AndroidiPhone & iPadWeb+2 $29 a month Record5.3 Visit tawk.to may suit businesses that want website and messaging chat alongside visitor tracking.
14
Respond.io
AndroidiPhone & iPadWeb+1 $79 a month, billed yearly Record5.1 Visit Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations.
15
SleekFlow
AndroidiPhone & iPadWeb+1 $49 a month, billed yearly Record5.1 Visit SleekFlow suits businesses managing customer conversations across several channels, including education, travel, e-commerce, real estate, beauty and wellness, luxury…
16
DelightChat
AndroidiPhone & iPadWeb $29 a month Record5.0 Visit DelightChat is aimed at small and medium-sized D2C and ecommerce brands running lean teams.
17
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.0 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
21
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
Before you choose
Check the way you can start
Some listings include a free plan. Other listings provide a free trial, while paid tools can show a starting price or pricing on request.
Compare the free plan, paid-from figure and trial terms shown for the tool you are considering.
Match the platforms you use
These tools can run on the web, Android, iOS, an API, macOS or Windows. Confirm that the platform you need is listed before you commit.
Look at conversation handling
Review shared inbox and routing fields to see how conversations may move through a support workflow. Compare these fields with the way your team assigns and follows conversations.
Compare connections
Messaging channels and listed integrations show how a tool can connect with the services around your support work. Review both fields alongside automation before choosing.
Consider code access and mobile use
Some entries include access to open-source code. If code access matters, check the licence and project details for the tool you are considering.
Mobile apps can matter when support work happens away from a desktop. Compare the listed Android and iOS support with your device needs.
Questions
Can I find a free plan here?
Some entries include a free plan. Check the plan details for the tool you are considering.
Do these tools offer trials?
Some listings include a free trial. Trial length and terms can differ, so check the listing and maker page.
Which platforms can conversational support software use?
Listings in this category can run on the web, Android, iOS, an API, macOS or Windows. Platform support varies by tool.
What features can I compare?
Review free-plan status, paid-from pricing, messaging channels, automation, shared inbox tools, conversation routing, listed integrations and mobile apps.
Are any entries open source?
Some listings include open-source code. Check the individual project for its licence and code details.
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