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Ranked on the record · 22 apps

Best Call Center CRM Software 2026

Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.

01

Genesys Cloud CX

by Genesys Cloud CX

Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.

Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
Record6.0 Visit site The record
02

ICTContact

ICTContact describes Enterprise Edition for small to medium businesses and Service Provider Edition for larger operations or ITSPs.

WebLinuxAPI+1
Record5.7 Visit
03

Agentforce Contact Center

Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.

AndroidiPhone & iPadWeb+2
Record5.5 Visit
04

Amazon Connect

It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.

AndroidiPhone & iPadWeb+1
Record5.5 Visit
6
UJET
AndroidiPhone & iPadWeb+1 $65 a month Record5.5 Visit
7
Ringflow Contact Center
AndroidiPhone & iPadWeb $7.99 a month, billed yearly Record5.2 Visit
8
Dialpad Support

It suits support teams that need voice and digital channels, supervisor tools, and configurable routing.

AndroidiPhone & iPadWeb+4 — Record5.1 Visit
9
Twilio Flex
WebAPISelf-hosted $150 a month Record4.9 Visit
10
GoTo Contact Center

GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.

AndroidiPhone & iPadWeb+4 $29.95 a month Record4.8 Visit
11
Google Contact Center AI Platform
AndroidiPhone & iPadWeb+1 — Record4.5 Visit
12
Avaya Experience Platform

Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.

WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit
13
IFS Cloud Field Service Management

IFS Cloud Field Service Management suits businesses that manufacture, service, or manage complex assets.

AndroidiPhone & iPadWeb+2 — Record4.4 Visit
14
Talkdesk CX Cloud

It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.

Web $85 a month, billed yearly Record3.8 Visit
15
NICE CXone
Web $110 a month Record3.5 Visit
16
Salesforce Service Cloud
API $25 a month, billed yearly Record3.5 Visit
17
ICTCRM
Web Free plan Record2.8 Visit
18
ServiceNow Customer Service Management AI Agents
API — Record2.8 Visit
19
CallZenix
Web — Record2.5 Visit
20
Five9 Intelligent CX Platform
Web — Record2.5 Visit
21
Zendesk Talk
Web — Record2.5 Visit
22
Simple2Call Contact Center
Web — Record2.3 Visit

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