Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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Best Call Center CRM Software 2026
Facts read 20 Sep 2026 – 15 Oct 2026
Call center CRM software brings customer records, calling controls and support channels into one workspace. It helps teams compare tools for handling inbound and outbound conversations.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Genesys Cloud CX | Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools. | 6.0 | $75 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Agentforce Contact Center | Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management. | 5.5 | $50 a month | Free trial | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 03 Amazon Connect | It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 04 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 05 UJET | 5.4 | $65 a month | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 | |
| 06 ICTContact | ICTContact describes Enterprise Edition for small to medium businesses and Service Provider Edition for larger operations or ITSPs. | 5.3 | $399 one-time | Free plan | Web, Linux, API, Self-hosted | 28 Sep 2026 |
| 07 Ringflow Contact Center | 5.1 | $7.99 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 28 Sep 2026 | |
| 08 Dialpad Support | It suits support teams that need voice and digital channels, supervisor tools, and configurable routing. | 5.0 | — | Free trial | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 09 Twilio Flex | 4.9 | $150 a month | Free trial | Web, API, Self-hosted | 5 Oct 2026 | |
| 10 GoTo Contact Center | GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels. | 4.8 | $29.95 a month | — | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
Use the listed fields to compare pricing, platforms, call features, messaging, queue controls and included agent limits. Entries are presented for comparison without a published scoring order.
02
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
03
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
04
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.4 Visit
05
UJET
AndroidiPhone & iPadWeb+1 Record5.4 Visit
6
ICTContact
WebLinuxAPI+1 $399 one-time Record5.3 Visit ICTContact describes Enterprise Edition for small to medium businesses and Service Provider Edition for larger operations or ITSPs.
8
Dialpad Support
AndroidiPhone & iPadWeb+4 — Record5.0 Visit It suits support teams that need voice and digital channels, supervisor tools, and configurable routing.
10
GoTo Contact Center
AndroidiPhone & iPadWeb+4 $29.95 a month Record4.8 Visit GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.
12
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
13
IFS Cloud Field Service Management
AndroidiPhone & iPadWeb+2 — Record4.4 Visit IFS Cloud Field Service Management suits businesses that manufacture, service, or manage complex assets.
14
Talkdesk CX Cloud
Web $85 a month, billed yearly Record3.7 Visit It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.
Before you choose
Compare free access and paid entry points
Some entries include a free plan, while some provide a free trial. Check the terms before planning a rollout.
Examples of published starting rates are $75 per user per month for Agentforce Contact Center, $80 per user per month on Dialpad Support's annual plan, and $119 per user per month for Five9 Intelligent CX Platform. Other entries show pricing on request.
Match the platform to your workflow
Tools in this list can run through web, API, iOS, Android, Windows or self-hosted setups. Check the platforms listed for the tool and the devices your staff use.
An API can support connections to other software, while a self-hosted option can fit teams that need to manage deployment themselves.
Check the call controls
For each listing, look at inbound calling, outbound dialers, IVR menus and call recording. These fields show how a tool can handle incoming work, planned outreach, menu routing and call records.
Queue management matters when calls wait for an agent. Review the included agent limit alongside the calling features.
Review channels beyond voice
Omnichannel messaging is a comparison field for this list. Check whether the channels your customers use are supported before selecting a tool.
Pair messaging coverage with queue management and agent limits so the setup matches the way conversations are assigned.
Read the agent allowance
The included agent limit can affect fit as a team grows. Compare that allowance with the plan price and the calling functions you need.
If a listing does not show a limit or a price, check the maker's current terms before committing.
Questions
Do any listed tools include a free plan?
Some entries include a free plan. Check the Free plan field and the maker's current terms.
Can I try a call center CRM before paying?
Some entries provide a free trial. Trial terms vary by maker, so review the offer before signing up.
Which platforms do these tools support?
Listed options include web, API, iOS, Android, Windows and self-hosted deployment. Check the platform fields for the tool you are considering.
Which call capabilities should I evaluate?
Assess inbound calling, outbound dialers, IVR menus, call recording, queue management, omnichannel messaging and the included agent limit.
Are prices published for every listing?
No single price format applies across the list. Published examples include per-user monthly starting prices, while other entries show pricing on request.
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