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ICTContact
ICTContact · Multan, Pakistan
What it is
ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation. It brings voice, SMS, email, WhatsApp, and other digital communications into one platform. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is listed as an add-on. Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent. That agent feature is included in Service Provider Edition. Named CRM integrations include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and systems with REST or SOAP APIs can also connect. Google Dialogflow integration supports AI-powered customer conversations. Teams can monitor campaigns, calls, queues, and agent activity in real time, and use call-detail and performance reports. Enterprise Edition is installed on customer servers, and the maker says customers own the installation and data remains with them. A free community edition and free trial are listed. Enterprise Edition is $399 a month with a one-time licence for five agents; Service Provider is $1,500 a month for 20 agents.
For and against
For
- Supports voice, SMS, email and WhatsApp
- Multiple outbound dialing options
- Real-time monitoring and performance reports
- Free community edition and trial
Against
- Predictive dialing is an add-on
- AI voice agent is included in Service Provider Edition
The verdict
ICTContact combines contact center communications with CRM, dialing, monitoring and reporting features. Buyers should compare the two editions and note which features, including the AI voice agent and predictive dialing, are edition-specific or add-ons.
Who it suits
ICTContact describes Enterprise Edition for small to medium businesses and Service Provider Edition for larger operations or ITSPs. It may suit teams that need multiple communication channels and inbound and outbound contact center tools.
Plans and prices
Enterprise Edition
Omnichannel and unified communications · WebRTC agent panel · IVR Studio · CRM and REST APIs
Read 28 Sep 2026 · ictcontact.com
Service Provider
Everything in Enterprise · multi-tenant and white-label · multi-service billing · WhatsApp Business integration
Read 28 Sep 2026 · ictcontact.com
On the record
- AI integration
- ICTContact integrates with Google Dialogflow for AI-powered customer conversations.ictcontact.com · read 28 Sep 2026
- AI voice agent
- Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent; the feature is included in Service Provider Edition.ictcontact.com · read 28 Sep 2026
- Channels
- The platform supports voice, SMS, email, WhatsApp, and other digital communications from one platform.ictcontact.com · read 28 Sep 2026
- CRM integrations
- The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect.ictcontact.com · read 28 Sep 2026
- Deployment and control
- Enterprise Edition is installed on the customer’s own servers, and the maker says the customer owns the install and the data stays with them.ictcontact.com · read 28 Sep 2026
- Dialing
- Outbound dialing options include progressive, preview, power, and manual dialing; the feature comparison lists predictive dialing support as an add-on.ictcontact.com · read 28 Sep 2026
- Free edition
- The maker describes a community edition that is free to download and install.ictcontact.com · read 28 Sep 2026
- Intended users
- The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs.ictcontact.com · read 28 Sep 2026
- Monitoring and reports
- Features include real-time monitoring of campaigns, calls, queues, and agent activity, plus call detail and performance reports.ictcontact.com · read 28 Sep 2026
- Purpose
- ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation.ictcontact.com · read 28 Sep 2026
- Security and compliance
- The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support.ictcontact.com · read 28 Sep 2026
- Support resources
- ICTContact provides user guides, manuals, presentation guides, walkthrough videos, and control-panel screenshots.ictcontact.com · read 28 Sep 2026
- System requirements
- The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options.ictcontact.com · read 28 Sep 2026
- Trial and support
- The pricing page offers a free trial without stating its duration, and says both plans include support plus two weeks of free support after installation and setup.ictcontact.com · read 28 Sep 2026
