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Alternatives · 2026

The best BlueTweak Knowledge Base alternatives

The rest of Best Contact Center as a Service - Midmarket Software, in this site's order.

1
CloudTalk AI Voice Agent

CloudTalk AI Voice Agent suits small and mid-sized sales or support teams that handle inbound and outbound calls.

AndroidiPhone & iPadWeb+4 $25 a month, billed yearly Record6.6 Visit
2
Genesys Cloud CX

Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.

AndroidiPhone & iPadWeb+4 $75 a month, billed yearly Record6.0 Visit
3
Nextiva

Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features.

AndroidiPhone & iPadWeb+5 $15 a month Record6.0 Visit
4
Freshcaller

It suits support, sales, IT, and HR teams that need call routing, call management, and contact-center tools.

AndroidiPhone & iPadWeb $15 a month, billed yearly Record5.9 Visit
5
Daktela Contact Center

It suits customer service operations that handle multiple communication channels and need automated conversation handling alongside live-agent…

AndroidiPhone & iPadWeb+3 €12 a month Record5.7 Visit
6
Knowlarity Cloud Contact Center

It suits businesses of varying sizes that need cloud-based inbound and outbound call handling, including the stated e-commerce, food delivery and…

AndroidiPhone & iPadWeb+1 ₹16,800 a year Record5.5 Visit
7
Amazon Connect

It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.

AndroidiPhone & iPadWeb+1 — Record5.4 Visit
8 WebWindowsMac+2 — Record5.4 Visit
9
Odigo

Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels.

AndroidiPhone & iPadWeb+1 — Record5.4 Visit
10 AndroidiPhone & iPadWeb+1 $65 a month Record5.4 Visit
11
Zoom Contact Center

Zoom describes Contact Center for teams providing customer service and managing interactions across channels.

AndroidiPhone & iPadWeb+3 $69 a month, billed yearly Record5.3 Visit
12 AndroidWebWindows+2 $5 a month Record4.9 Visit
13 WebAPISelf-hosted $150 a month Record4.9 Visit
14
GoTo Contact Center

GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.

AndroidiPhone & iPadWeb+4 $29.95 a month Record4.8 Visit
15
MaxContact Auto QA

Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.

WebWindowsBrowser extension+1 £80 a month Record4.6 Visit
16 AndroidiPhone & iPadWeb+1 — Record4.2 Visit
17 WebWindowsMac+2 — Record4.0 Visit
18 AndroidiPhone & iPadWeb $40 a month Record4.0 Visit
19
Alvaria Cloud

It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.

WebAPI — Record3.7 Visit
20 Web — Record3.7 Visit
21 WebAPI — Record3.7 Visit
22
Talkdesk CX Cloud

It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.

Web $85 a month, billed yearly Record3.7 Visit
23 WebAPISelf-hosted — Record3.7 Visit
24 Web $110 a month Record3.4 Visit